Review by Newfie Location: Toronto, ON, Canada Cost: $40 per month Install: about 18 days Excellent speeds and quite stable, Cheap, Large bandwidth caps Very awful installation coordination, hold times to speak with customer service are ridiculous, telco-level customer service Once you finally manage to get an install completed it should be okay

Pre Sales information: Install Co-ordination: Connection Reliability: Services: Value for money:

I chose TekSavvy due to the reputation they once had on DSL Reports. It seemed like a good choice still due to their pricing and bandwidth caps.

Getting an installation completed was fairly difficult. When I ran into an issue TekSavvy were not willing to take ownership or help in any way outside of "wait another 5 days". Agents continued to place the blame on Rogers, as well as me. Rogers called and rebooked and then did a no-show. TekSavvy were unwilling to escalate for a better appointment. To quote an agent "anything you discussed is between you and Rogers". Sure this is true, however if you tell your customers that Rogers are going to be doing the install then why would a customer NOT take what Rogers says on behalf of TekSavvy as the truth. In total it took just over 18 days to finally get my service installed. The wait times to speak with a rep are very high right now. Planning to get the install completed is nearly impossible, after being told to wait "48 hours" for an appointment response, I then waited another "24 hours due to a backlog from Canada day", wait another "24 hours" and then just "wait". Finally found out the technician would be there the night before the install was originally scheduled.

Since the installation I have not had any complaints. The speeds are excellent, it's pricing is good, the bandwidth caps are much higher than the incumbents. The e-services team on dslreports seems to be the best way to avoid having to call and speak with a rep.

TSI Jonathan Premium Member join:2011-08-24 Chatham, ON TSI Jonathan Premium Member 2013-Jul-25 9:07 am Review Hi Newfie, Thank you for taking the time to post this review. Customer feedback is always welcome and especially constructive feedback like this where we can learn where we went wrong. I was able to locate your account as your DSLr username is tagged to your account with us. I will spend some time in there today to see where we went wrong and where we can implement some changes to get better. In the time between when you signed up and got your service, our wait times were high but have decreased significantly with all the new hires we now have on the contact center floor. I am happy to see that your service is now working and that you are satisfied with the service. If you do run into any further complications, I am sure you already know that you can get a hold of us on here as well through the direct forum. Thanks again, TSI Jonathan 2013-Jul-25 9:07 am: · hey mods ·

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