Review by av2013  - Location: Scarborough,ON
- Cost: $85 per month
- Install: about 12 days
Good "Advertised 150/10 + Unlimited Uploads"
Bad "Modem was supposed to be provisioned on Sept 9th. Still Nothing."
Overall "Speeds are amazing and great value for the money but don't expect to get activated in any resonable amount of time."
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(ratings below consensus)
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I am switching from rogers to teksavvy. Purchased a new modem from TekSavvy and they promised it will be provisioned on Sept 9th. I still have no internet and when i call in to talk to support I have to wait for like 1-2 hrs before someones answers and then the agents are pretty much useless as they can't get anything done. I am told an escalation has been made to rogers to get the modem provisioned.
I will update this, if and when I get internet service with TekSavvy
##UPDATE##
My modem was activated Sept 21 and I have had amazing speeds since then. My last speed test was 146Mbps Down/ 9.76 Mbps Up, which is pretty much what was promised. I am loving the service but it was just a huge headache getting the modem activated as I was without internet for 12 days.
member for 21 days, 1 visits, last login: 4 days ago
updated 4 days ago
Comments:
 | | Review Hi anthanv,
Very sorry about the experience you are having so far. I'd like to take a look at your account and see where we currently are. Could you please PM me your account information?
Thank you,
TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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|  | | | Re: Review Hi anthanv,
Happy to hear the service is running to expectation. Very sorry it took this long to have your modem provisioned. Our vendor had a lot of delays in actioning our requests around that time. We have seen some faster response times from them lately. If there is anything we can do to help, please, feel free to ask! 
TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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