Review by camelot
Good "Used to be."
- Location: Whitby,ON
- Cost: $60 per month
- Install: about 7 days
Bad "Pretty much everything about their process."
Overall "Find someone else."
|Pre Sales information:|
Value for money:
(ratings below consensus)
I was a satisfied customer- up until the last month. Oh how quickly you lose customers.
I had decided that I can no longer rely on a service with multiple daily disconnects, and the subsequent hour-long wait to speak with someone.
I had called on September 9th, to schedule a disconnection day for 30 days out (end of my billing cycle)- for October 10th.
Come September 19th, I have no service. After waiting on hold yet again, the CSR tells me that I've been disconnected... 3 WEEKS EARLY. I asked if it was Rogers or TSI's fault, and they said without a doubt- TSI's fault. They improperly handled the disconnection order to Rogers.
I have no service at all. No phone, and it's awfully embarrassing to use the public library or coffee shop wifi to work.
I called Start, and the earliest they can do a "transfer of service" is October 2nd. Or the other option would be to setup as a NEW customer in 5 days....with a $50 connection charge. Transfers from existing are free. TSI offered to set me up as a new customer too, however they wouldn't be able to do it until mid-October...?????
This was supposed to be a same-day disconnect/reconnect and no additional costs incurred. A minute to swap the modem. Instead, I'm getting boned for the $50 connection fee because I simply cannot wait another 2 weeks for a transfer. No compensation other than waiving the "reconnect" if I sign back up with TSI. Really? So, come back to the same company after more than a month of being offline because of a mistake YOU made??
TSI, get your shit in shape. The boat won't float much longer if you keep making basic mistakes. I was an avid TSI supporter- even after my decision to leave. However this is a rotten way to end things. How hard is it to schedule a disconnect???
I called Start. How nice it is to speak to someone on the 3rd ring.
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updated 1.2 years ago