Review by martin123  - Location: undisclosed location
- Cost: $40 per month
Good " ..."
Bad "Extremely long waiting times for support, Support team makes lost of mistakes."
Overall "DO NOT CHOOSE TEKSAVVY YOUR TIME IS WORTH MORE THAN THE SAVINGS!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I decided to switch to teksavvy but was forced to cancel after 1.5 hours on calls with the customer service people due to mistakes they made.
first the open box modem I ordered and paid for was not a available so after missing their call i called back and it took 30 min on hold then 45 minutes to figure out how to add the new order without being charged for both modems.
Then of course the agent messed up and I was billed the full amount for the new modem. called back and after 30 min on hold I decided it was not worth the moderate savings so I opted to cancel my service.
Now without even receiving the modem I am forced to pay $20 for the shipping $10 each way, note i have not received the modem yet and will be refusing the delivery when it arrives so I am pretty sure the return shipping is not charged.
In addition I have to pay a $25 restocking fee. $25?!?!? for what it was never opened are they building a new shelf for it??
TOTAL BS
Trust me your time and frustration is the price you pay to go with Teksavvy
DO NOT MAKE THE SAME MISTAKE AS I DID.
Fair warning: reviewer joined this month
updated 11 days ago
Comments:
 | | Review Hi Martin123,
I am very sorry to hear about the experience you had with us. I would like to look into your account to see where our mistakes were. We can ensure that they are addressed and coached out to the appropriate agent(s).
I'd also like to look into the fees charged to return the modem. I believe you are accurate, I still would like to confirm but when refusing the package it should not be charged.
Could you please PM me TSI Jonathan your account information?
Cheers,
TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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