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Review by bonatzfoggia See Profile

  • Location: North York, ON, Canada
  • Cost: $53 per month
  • Install: about 30 days
Reliabilty, price, large caps, no contract, helpful support, ability to give finger to Rogers and Bell
Not as consistent (speed wise). Annual price increases.
If you are sick and tired of Rogers or just want more value for your money, switch to Teksavvy
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

3 years ago, I was with Rogers using their 15/1/25 GB plan for about $45
2 years ago, I called and negotiated and got 25/2/80 GB for the $65 after taxes.
18 months ago, i decided to come to Teksavvy and Jesus, have i been proud that me and my family have done it.

So deeper into the story, im 16 and three years ago, when we were with that disgusting Rogers plan, I urged my parents to switch to Teksavvy. After months of finding information and showing it to them, they denied me. The reason i urged them to switch? Me, my older brother, and younger sister were CONSTANTLY getting yelled at every time the Rogers bill came in and we went over our measly 25 GB cap. I and my brother, but especially me, became fed up with always getting yelled at so i went on the hunt to look for reliable ISP's in my Toronto area. I was 13. But anyways, I digress. After months of my (light) b*tching and moaning to my parents, and me saying "well how is it my fault we have such crappy internet?", my mom decided to do the second best thing: Call Rogers and negotiate. With luck, she got quite a deal and we saved money on all our services with them plus better internet at a more expensive price. We were happy. For a while. Finally, the time came to switch.

In September-December of 2013, we started noticing our upload usage was sky rocketing (some days we would have 10 GB in upload usage) We called Rogers and all they could say was, "well someone must be torrenting". One of them even said "Netflix is the reason". Two issues with that:

1. Nobody in my house, except me and my brother, have a clue what torrenting is.
2. Netflix is a streaming site, therefore, it is downloading, not uploading.

So our bill came in for September, we had to pay $70 in extra charges. I called in and negotiated with Rogers and they were kind enough to give us to not charge us. We lucked out

Bill for November came in. $110 in extra charges due to this upload issue.

December came and we were fed up. We saw high usage already for the month, and we were ready to call it off with Rogers.

With me, my dad, my brother in the room with my mom read to begin our journey with Teksavvy, she called on December 10th. It went surprisingly smooth. They told us our service would start in 1 month from the date, and that we have to cancel with our current ISP before that date (Jan 10th). They made the confirmations and told us that they would be sending us a modem and leaving at a post office. All we had to do extra was buy a router and we were set for Jan 10. Everything was set.

January 10th came buy and we were anxiously waiting for our "modem's lights to all turn off (except the power of course)". They didnt, it stayed on the entire day. In our heads, everyone is my house was saying "Rogers, you b@sterds". We figured they were trying to squeeze out all they can from our cap so hopefully we go over and have to pay them. We called, and Rogers said to wait. By noon on January 11th, it was turned off. My dad went to the nearest Rogers store, angrily, and returned our modem. While he was at the Rogers store, I set up our teksavvy modem and d-link router.

By the next day, we were officially done with Rogers and began our tenure with Teksavvy Cable internet. So that's the back story.
---------------------------------------------------------------------------------- ------------------------------------------

Now for the actual review. We got the 25/2/300 GB plan and it has been amazing so far. Nobody had to come to the house to install, and the actual installation was as easy as kicking a ball. Download speed is usually around 22 mbps and upload is about 1.5 upload. It has truly been awesome. We haven't had to call tech support yet which is obviously a good sign. No downtime whats so ever. And the value is great. fast internet with almost unreachable caps for a great price. Only real problem is the price increase in the first month. Would kind of be redundant if the price keeps on increasing to that of Rogers and bell. But for now, im happy, my family is happy, and we would recommend Teksavvy Cable internet to anyone. Given that they have good internet in your area. Anyways, thank you Teksavvy and everyone for reading this

Update: ---July 27 2014---

Internet has been pretty good. Had to get a hold of tech support once but ended the ticket once I saw all the crap I had to do. TeKSavvy really should be able to grab a lot of that info from rogers. I got a LONG list of stuff I didn't want to do but I guess TeKSavvy needs that stuff. But my issue resolved itself on that one occasion

Also seeing some horror stories of service with TeKSavvy at the 6 month mark. Praying nothing goes seriously bad with my modem because getting everything working would be a pain

My only real complaint is that you guys at TeKSavvy need to find some way to access my modem through rogers or bell or whoever. Going through your troubleshooting steps is a long and sometime failing process. I think that's sort of a good word for this example. Anyways, I'm just hoping my service keeps up like this forever. I can't go back to Roger and their shitty caps with huge price tags.

Update ---July 28 2014---

Quick update: US signal on my modem was flashing so I figured something was wromg. Called tech support, and we fixed the problem. Apps and programs download quicker (than whwen i first got the service) after fixing the the problem, which included factory resetting the modem.

BTW TeKSavvy, you guys plan on getting 2 in 1 modems? That would be amazing. Anyways, glad my issue is fixed. Thank you to this eastern European man that helped me.

Update ---July 7 2015----

So about 18 months with TekSavvy and its been fantastic. As time went on, less and less down times and slowdowns have occured. However, I am worried about the price increases. TekSavvy does give you more bandwith with the price increase but when I'm not sure if TekSavvy will be a safe bet for the long haul if their prices keep going up.

Update --December 26th 2015---

So its been close to two years since we got TekSavvy and its been great. A few times a month we will notice a slow down but only for less than an hour. My family is contemplating getting rid of our ridiculously expensive cable (a little above basic cable) with Rogers, potentially thanks to those Android TV boxes and we would probably devote some of those saved funds towards a better plan with teksavvy.

My main issue with TekSavvy remain though; the steady increase in pricing and the immense pain that is required to be endured just to troubleshoot modem/internet issues. This is caused by the long list of info required for customers to give to the CSR. I really hope you guys are Teksavvy are pushing for better 'rights' in the internet space and with the CRTC. Also, any plans for a TV service?



member for 10.1 years, 17 visits, last login: 6.6 years ago
updated 8 years ago


JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Thanks for the review.

Hi bonatzfoggia,

Thanks for taking the time to place your review. Quite the story you have there. We are glad that things went well, other then the slight delay on the activation date. That said, it did came on & all worked out for the best. Welcome to the family & enjoy your service.

If you ever need anything else, by all means, do not hesitate to get back in touch with us.
You can even reach out to us via the »/fo ··· avdirect forum.

Best Regards,
Martin

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre

Premium Member

Update

Hi there,

Glad to see the issue resolved itself correctly. Unfortunately, we do not currently have access to much information from the incumbent however we are fighting for this sort of thing at the CRTC level. Gaining access to this type of information would allow us to be much more efficient at submitting tickets to them.

Fingers crossed that we get this type of help soon. As for your service, if you need us, you know where you can reach us

Cheers,

Andre

TSI JonD
Premium Member
join:2013-07-29
Chatham, ON

TSI JonD

Premium Member

Review update

Thanks so much for your update!

We're always happy to hear from our customers and we're glad to that your connection has gotten more reliable over time.

In regards to your pricing concern, generally speaking, when prices are adjusted or new plans are offered, customers are usually locked in to their current plan and pricing.

Let us know if you ever have any questions or concerns.

Best regards,
Jon
bonatzfoggia
join:2014-01-26
North York, ON

bonatzfoggia

Member

Re: Review update

Hey Jon

I was not locked into my current plan. Although my bandwidth cap did go up, my price went up a few bucks as well.

TSI Chris K
Premium Member
join:2013-10-25
Chatham, ON

TSI Chris K

Premium Member

Re: Review update

Hey,

Thank you for the update.

We can take a look at your account to see why the pricing wasn't locked for you. Could you please post in the direct forum here »/forum ··· avdirect.

If you have any questions, please let us know.

Thanks,
Chris.

TSI Eric
TSI David
Premium Member
join:2007-06-25
Chatham, ON

TSI Eric

Premium Member

Hey Bonatzfoggia,

Sorry to hear about the recent issues after your speed upgrade. We would certainly like to look into this for you and help you with resolving these issues.

Can you make a post in the direct forum with your credentials and allow us to investigate your recent speed issues?

Regards,

David
bonatzfoggia
join:2014-01-26
North York, ON

bonatzfoggia

Member

Re: Review update

sorry, turned out to be issue with QoS and router. Fixed, now im getting proper speeds. Thank you

TSI Sean
Premium Member
join:2015-10-14
Chatham, ON

TSI Sean

Premium Member

Re: Review update

said by bonatzfoggia:

sorry, turned out to be issue with QoS and router. Fixed, now im getting proper speeds. Thank you

Hello Bonatzfoggia,

Thank you for the update, we are glad you found the culprit and your speeds are back to normal.

If you have further questions or you require further assistance, please don't hesitate to let us know or post in »/forum ··· vdirect!

Take care and have a fantastic day!

Respectfully,