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Extremely unhappy with the so-called "service". Ordered cable on June 27th to upgrade from my current TSI DSL. Waited for a week supposedly for the vendor to reply (even though they are supposedly required to reply within 48 hours if I am not mistaken). The order was refused by the cable company because they did not know if the connection was for the main floor or the basement, even though the main floor has not been connected in probably 15 or 20 years and is not even connected to the cable box (disconnected by Shaw themselves many many years ago). Called and confirmed with TSI that the connection should be the basement. TSI gave me an install date with the same ridiculous 4 hour window that everyone hates so much. On the day of the install nobody bothered to show up. This is confirmed by security video on the property, and by the substandard old tan cable still connected to the cable box that should have been replaced if a tech had actually showed up. After the no-show I called TSI again and they put in "troubleshooting" ticket since the cable was not working. Apparently, Shaw has said the service was performed even though it was not. The ticket that was put in by TSI has again been sitting with no response for almost a week. The bill was paid on the day the order was placed, yet 17 days later I still have no service, as well as a new modem that TSI sold me that is totally useless with no cable service. The tech support column in the review also received the lowest marks. The TSI staff was very friendly, but there have just been repeated promises to have things "looked into", since nothing has actually been accomplished I can't give any marks for the support. member for 14.7 years, 51 visits, last login: 3.8 years ago updated 9.7 years ago
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