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Review by sheytoon See Profile

  • Location: undisclosed location
  • Cost: $47 per month
Great service for a reasonable cost
Troubleshooting and support is at the mercy of Rogers
Best ISP for the cost
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I'm a happy Teksavvy cable internet user for 18+ months, on the 25/2 plan with 300GB per month (in Ontario). The newer packages are more expensive than I was expecting, which is preventing me from moving to the 30/5 plan.

Download and upload speeds have been excellent for me overall. The only problem is that Teksavvy must submit support tickets to Rogers any time there are issues, which results in slow responses (from Rogers) and additional steps that may not be necessary for resolving the issue.

Having said that, the overwhelming majority of the time, my service has been amazing, and there have been no major issues.

I also appreciate how easy it is to get in touch with Teksavvy employees online, and I like that their company culture is focused on customer service. I hope Teksavvy is able to hold Rogers more accountable in the future.

member for 11 years, 926 visits, last login: 3.3 years ago
updated 9.2 years ago


TSI John
Premium Member
join:2014-03-14
Chatham, ON

TSI John

Premium Member

Review Comment

Thank you so much for taking the time to write your review. It is very much appreciated. It helps us a great deal when a cutomer gives us an idea on how we are doing. Both Good and not so good comments help us to grow and correct any issues so they do not happen again in the future.

Thanks Again,

chandavid
@135.23.130.x

chandavid

Anon

Re: Review Comment

Very bad experience with TechSavvy. All they want to do is close your ticket quickly without actually solving your problem. Definitely thumbs down for my location.