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Review by Terinox See Profile

  • Location: undisclosed location
  • Cost: $47 per month
  • Install: about 30 days
  • Caps of 300 gigabytes/month
Value for price and reliability...
Just like others, sometimes long wait for customer service
Best value of all ISP's (in my opinion)
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

When I moved to Toronto from Mississauga, decided to switch from Roger's to Teksavvy. The price was cheaper, and the speeds were the same, and at the time the reviews were all positive. This was several years ago, I believe 2010 to about 2013. I had Teksavvy for about 3 years, which back then I think was the 18 mbps down / 2 mbps up for $39.99/month. I called them and set up installation for the same week I bought my new house, and even though other's have complained about hook up, mine went extra smooth. Two techs from Roger's showed up and installed my internet in less than an hour. I was up and running instantly, speeds exactly as advertised.

Later they raised the price to $42/month but they had also increased the speed to 25 mbps down / 3 mbps up. It was only a $2 increase and they gave me plenty of warning before doing so and I did not mind at all.

OVERALL - I had a great experience with them...

BUT then (evil) Roger's called and offered me a crazy "promotion" deal, and sadly I could NOT turn it down. This is when Roger's was trying desperately to put Teksavvy out of business and steal their customers.

Roger's offered me 30 mbps down / 5 mbps up with 300GB usage for only $45.00/month ***BUT*** WITH AN 8 YEAR PRICE LOCK GUARANTEE!!! I couldn't believe it!

I think till this day Roger's is kicking themselves in the ass for offering this promotion. They have actually raised my price THREE TIMES and every time I have had to call back and yell and complain to management about their price lock guarantee they offered until they finally apologize to me and credit back the money they charged. Roger's definitely regret's this offer, but I was one of the lucky ones who actually got this promotion!).

P.S. If Roger's ever does try to cancel or change my package or try to some how deceive me and raise my internet price, I will INSTANTLY cancel and go straight back to Teksavvy! I regret leaving Teksavvy because I want to support the smaller business competitor, but the value was just too good to give up

member for 9.2 years, driveby review (so far)
lodged 9.2 years ago


TSI JoeC
Premium Member
join:2013-07-29
Chatham, ON

TSI JoeC

Premium Member

Thank you, thank you, thank you!!!

Hi there!

Firstly, thank you very much for your kind words and filling us in on your positive experience!

While we're sad that you're leaving, we understand the value of a good bargain, so we can't be totally mad. lol.

If you ever need anything, or have any questions or concerns, or want to sign back up, by all means, please let us know! We'd be happy to help!

Have a great evening, and a Happy New Year to you as well!

Thank you, once again!

Regards,
TSI Joe-C