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I'VE LEFT TEKSAVVY AND MOVED ON TO CARRY TELECOM. (REVIEW FOR CARRY TELECOM PENDING) THERE IS NO LONGER A REASON FOR ME TO CONTINUE USING THEM AS THEY ARE ALMOST AS EXPENSIVE AS ROGERS. NO HARD FEELINGS. - WEDNESDAY, SEPTEMBER 29, 2021 4:49PM EASTERN STANDARD TIME - !!! MY SWITCH TO OXIO WAS AN ABSOLUTE DISASTER !!! ==================================== Oxio offers very attractive pricing and I wanted to take the chance with them. This was a mistake that I'll be hard pressed to make again... I waited until the TekSavvy connection was fully terminated, got my notification that my Oxio services are now activated... but I had no internet for over 4 days. I worked with Oxio over those 4 days providing modem logs, stats, connection details, TCP/IP settings changing from manual to auto config, using the provided Eero router, not using the provided Eero router, using my router, not using my router... and finally just a straight direct connection from the modem to the PC. Still no internet. Keep in mind, you have to do customer support all through e-mail or realtime Facebook Messenger. I was aware of this when choosing Oxio. I think there MAY be a phone number... but that's not how they deal with support requests. And I have to admit, their tech support is pretty good as they are really responsive when contacting them through Facebook Messenger. They usually answer within minutes. So oddly enough the provided modem syncs and obtains an IP address, but it's not being routed to my computer. I have a suspicion that I'm just not gaining access to the network because Rogers is just not making it a priority. Should just be a simple flip of the switch to enable remote access on the network. Oxio contacted Rogers numerous times about it and the normal hard modem resets were requested and performed... But sadly still no internet access. "Connected, No Internet Access." I contacted Rogers knowing they would not be able to help me, but their tech gave me some limited info. He stated that their is an account under my name with them for Oxio, and that it may not be working because they have not been provided full customer account information. Rogers stated that they only have limited access to 3rd party TPIA accounts so, they did not really know and that it's Oxio's responsibility. The only choice I have now is to go back to Rogers or TekSavvy on my existing cable line. Rogers is far too expensive in my opinion. And I'm not willing to gamble again with another new 3rd party TPIA service just because the price looks substantially better. But... I am willing to go back to TekSavvy as I know it worked and it worked well at my residence. Not saying Oxio won't work or isn't a good choice for anyone else with rCable... I certainly wanted it to work, but it never once worked for me. All I did was wait until I was told the existing connection was terminated, removed the old modem, and connected the new modem. No other changes. Why wouldn't it work? I had no ETA on when I WOULD get internet access back... if even at all. Cancelled Oxio Sunday and ordered TekSavvy 75/10 the same day. Activation date: 09/29/2021 2:00 - 4:00PM Activated Remotely: 2:30PM Modem connected perfectly on first boot. I'm glad I left TekSavvy on good terms as I had no problems coming back. I was without internet for nearly a week. The withdrawal and frustration was intense! Interesting to discover that I'm managing to save a few bucks on my 75/10 plan too. I didn't realize I was paying a little bit more money on my grandfathered 60/10 plan with the Thompson DCM476. I purchased a brand new modem from TekSavvy directly to support the 75/10 plan as the DCM476 as Rogers won't allow higher speeds with this modem. (The modem officially will at higher speeds but Rogers refuses to grant those higher speed profiles) Staying with what works well, TekSavvy. Lesson learned. - THURSDAY, SEPTEMBER 09, 2021 12:47AM EASTERN STANDARD TIME - LAST MONTH OF SERVICE ================ Made the decision today to leave TekSavvy shortly after receiving TekSavvy's price increase of $3.00/month. With not as much income coming in due to Covid-19, I've had to search elsewhere for something more reasonable. Covid-19 has impacted the automotive sector hard with the global microchip shortage and as a result, it's becoming difficult to achieve a 40hr week of pay. I've already had to cancel my TekSavvy IPTV service to save a bit of money, but after receiving the notice through e-mail from TekSavvy that they are increasing my bill another $3.00/month, I'm not willing to settle on another price hike. I realize that it's not TekSavvy's fault here and that the CRTC's latest mind blowing judgement reversal has forced TekSavvy's hand. I understand they are a business too a they need to make profit and currently are struggling too, but I too now need to take action to held keep my internet cost down. So starting September 22, 2021 my 60/10 unlimited service will be officially disconnected. In place I will be transferring my rCable service to Oxio. They are offering a free cable modem and Eero wi-fi router (not planning on using the latter as I have a wi-fi router) with a 75/10 speed profile for $50/month. A tiny speed increase all while saving around $20/month without losing anything! SIDE NOTE: The following may be a useful tip to anyone who has been with TekSavvy a long while and needs a bit of a break in price. I will mention that before cancelling I was offered an unexpected $10/month off my currently priced TekSavvy internet service for the next 6 months. However, after the 6 months have passed, the price would go back up to the standard price plan rate. At first I thought it was an attractive offer (and it could be to those who can't get any other service), but this just wouldn't help me in the long run when I can get Oxio unlimited internet $20 bucks cheaper with a slightly higher speed profile included. I say it was "unexpected" because I didn't think a 3rd party TPIA could offer discounts on internet packages? I thought that old threatening to cancel tactic only worked with Robbers and Bell? If I find that Oxio can't deliver the goods, I would consider coming back to TekSavvy. But at this point in time, even Rogers and Bell can now offer better more attractive price plans.... and I just hate this! It's just a shame as I've been with TekSavvy for over 6 years and I love the TPIA concept. I blame the CRTC for making such an incredibly stupid and unfair decision siding with the big ISPs. We'll see how things go. Wish me luck? No hard feelings TekSavvy! === END TRANSMISSION === - SUNDAY, MARCH 21, 2021 1:30AM EASTERN STANDARD TIME - CONNECTION DROP OUTS ON WEEKENDS: =========================== - Decided to make some configuration changes to the Linksys WRT3200ACM router running OpenWRT to see if it will assist in re-establishing a dropped modem connection. A router configured for auto DHCP out of the box should always just work, and not require any tweaking to re-establish a dropped connection. However, I noticed a few advanced settings within the router (OpenWRT) that may assist in keeping the connection stable and alive if the WAN connection drops again. If the WAN connection happens to drop again and my router configuration changes fix the issue with no longer being able to access the internet, I will post back an update specifying what those applied changes were. So far since the configuration changes, there has not been a dropped modem connection issue since March 01, 2021. - TUESDAY, FEBRUARY 09, 2021 6:19PM EASTERN STANDARD TIME - CHANGES: ======= - Sometime between 2015-2020 upgraded to the maximum supported speed profile on the Technicolor DCM476 which is 60/10 unlimited. (Now grandfathered) CONNECTION DROP OUTS ON WEEKENDS: =========================== - There is something really irritating that has been going on with the connection dropping out during the very early hours of the morning. And I have my suspicions that this may have been happening when I was with Rogers on different hardware too. It usually occurs anywhere between Friday through Sunday in the time window of 12:30am - 4:30am at the latest. The only thing I can assume is happening is that Rogers/TekSavvy is doing some kind of network maintenance. What's irritating about it is how frequent it is and how their is no notification from Rogers/TekSavvy that this is going to occur. It can happen anywhere from once a week to once every 2nd or 3rd week of the month. I have called TekSavvy to inquire about why this is happening, but they have no record of any type of maintenance or drop out occurring. I find it very hard to believe that it's my specific connection as I've managed to isolate the 3 days and time window of when this occurs. It's really frustrating to me because of the shift work I do, so sometimes I use the connection during that dropout time frame. Even if the connection say drops around 1:00am and manages to come back up automatically in say 20minutes, there is absolutely no guarantee it will stay up. It can drop again multiple times until after 4:30am when it then decides to remain rock solid until say the next weekend or 2 or 3 weekends later. So much for doing my best to keep this review up to date... haha (5+yrs later) ==== - MONDAY, MARCH 03, 2015 5:24PM EASTERN STANDARD TIME - Disconnected from the Rogers High Speed network on March 08, 2015 at 11:36AM. (A little unhappy about that as I expected a midnight cut off) Motorolla SURfboard SB5100 logs indicated that the device was no longer authorized at the specified time. TekSavvy 30/10 plan 400GB /month (unlimited between 2:00am - 8:00am) went live sometime during the day of Monday, March 09, 2015. Activation window: 8:00am - 5:00pm A remote TPIA switch which did not require me to me home and was done all on TekSavvys end after Rogers handed over control. As to what time I am unsure as I was at work until 3:00PM. Swapped out old SB5100 and installed the Technicolor DCM476 when I got home. Powered up modem and installation was complete and I was online around 4:45PM. Modem took approximately 5 minutes to power up. I will do my best to maintain this log as my Rogers High Speed Internet reviews were very few and sparse. »[Cable] Rogers -> TekSavy: Preperations? ==== Attachments: member for 21 years, 8403 visits, last login: a few hours ago updated 1.7 years ago
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