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Review by jdraymond See Profile

  • Location: Calgary, AB, Canada
  • Cost: $40 per month
  • Install: about 10 days
Cheap, reasonable caps, option for unlimted usage
Technical issues are a pain as you have to rely on Shaw to get things fixed
Teksavvy has improved greatly in Calgary area-- Would recommend!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Let me start by saying that I strongly dislike Telus and Shaw. I have been with both in the past and they both drove me away. I was pretty excited at trying Teksavvy and really wanted to give a good review, but I am having a hard time figuring out a way to do so.

The sign-up was relatively painless and the scheduling of a tech was also pretty smooth, however I was disappointed that tech visits only happen during the day on weekdays which is pretty inconvenient. I'd pay more for a tech visist to not have to take time off of work to deal with it, but there doesn't seem to be an evening/weekend option.

Installation was quick, but the installer seemed annoyed about hooking up a 3rd party connection. He was in and out in 10 minutes and did not check to see if the connection was working properly, he basically plugged in the coax, made sure the modem lights came on and left.

As I was home on the day of installation I ran some speedtests and they came back perfect. 26/2.5 which is what I'm paying for. That evening though when I tried to watch some netflix I started noticing some problems with pixellation and slow load times. I again ran some speedtests and noticed I was only getting about 4/2.5 for speeds. Over the past week I have run many speedtests and got results that seem to indicate that during the day my speeds are fine, but evenings and weekends are terrible. I get that that's one of the downfalls of cable internet,but I did not expect to be getting 1/4 to 1/3 of the speeds I'm paying for.

I tried getting technical support to help, but they insisted that I go through a long document so that they could open a support ticket with Shaw to have a look at things. In the end this took my about 2 hours to complete and required 2 computers to do it. It has been a frustrating process to try to get this issue resolved so far. I understand that Teksavvy is at the mercy of Shaw, but it's still very frustrating to have to do my own troubleshooting and testing before they can open a ticket.

Bottom line: I despise Shaw and Telus so I will give Teksavvy the benefit of the doubt here to try to work this issue out for me, but so far I am pretty disappointed. When the speeds are good they are good, unfortunately I am never home when they are good.

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Update 1: Keith from Teksavvy gave me a call and let me know he would personally take ownership of my issue. Unfortunately I understand that there is some Teksavvy equipment that needs to be replaced and it won't be fixed for a few weeks. I will wait it out for now and see if it gets better once this is fixed.

Update 2: It's coming up on Mid-April when they said things would be fixed, but still no ETA on this. I'm starting to lose patience in a big way as service is deteriorating as the weeks go by. My wife is on my case about the slowness daily, and I'm having trouble justifying my switch to these guys.

Update 3: Well it's been about 3 months since my last update and I'm still getting very slow speeds during prime time. I don't see any movement or action from my point of view and communication has dropped off on this issue significantly. Bottom line, if you're in Calgary I would recommend you avoid Teksavvy cable at this time. I think they are fine in other regions, but Calgary seems to be a big problem.

Update 4: I stuck it out as long as possible but I couldn't take it anymore. If you're in alberta and want Teksavvy then go with dsl or go with shaw. Communication on this issue has been lacking apparently due to Shaw not wanting them to discuss the issue. Teksavvy cable gets a big thumbs down from me. I'm out.

Update 5 (Feb 19, 2016): I have been running Shaw and Teksavvy side by side over the past month or so. Teksavvy was still having issues with speed and reliability compared to Shaw up until last week. Last week both Shaw and Teksavvy were dead in the morning, so I called Shaw to find out what was going on and they told me it was network upgrades. Well after that outage both Shaw and Teksavvy have been pretty much equally as good and reliable. It's only been just over a week, but I have not had a single issue with Teksavvy since then and have since cancelled my Shaw connection. I'm finally happy with my connection and would recommend teksavvy to everyone-- their tech support people have been very friendly and helpful and I am very satisfied.

member for 22.4 years, 2060 visits, last login: 4.2 years ago
updated 7.1 years ago


TSI Keith
Premium Member
join:2012-07-09

TSI Keith

Premium Member

Re: Your Review

Hello there,

First off I'd just like to thank you for posting here. We always welcome feedback from our customers.

I'm sorry to hear you're having some difficulties with the service so far. I see you have a thread open in the direct forum already so I'll be following up with you there about this issue.

Thank you,
Keith

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre

Premium Member

Update # 2

Good morning JD,

I am truly sorry for the inconvenience you and your family has been faced with in regards to this issue and wanted to thank you for your patience thus far.

I do have an update (received one a couple of days ago) however it's not the news you were expecting! Due to unforeseen circumstances, the hardware upgrade has been delayed to early to mid-June. We recently posted an update here: »help.teksavvy.com/hc/en- ··· -Outages

We will be providing updates via the link above.

I have posted something for you in the Direct Thread you had opened to troubleshoot this issue originally.

Thanks again for your patience and understanding.

Andre

TSI JoshB
Premium Member
join:2015-04-13
Chatham, ON

TSI JoshB

Premium Member

Update

Hello there,

I'm terribly sorry to hear that things didn't work out. We're working diligently with our vendors to get this resolved, but I certainly understand your position in this matter.

If there's anything we can be of assistance with, don't hesitate to let us know.

Regards,
TSI-JoshB

TSI Sean
Premium Member
join:2015-10-14
Chatham, ON

TSI Sean

Premium Member

Updated review ...

Hello jdraymond,

Thank you for the updated review.

We are extremely happy to hear that since the network repairs your service has been working great. Please do keep us updated, if you have any questions or concerns at all.

Have a great weekend!