Review by Cyberian75
Good "Solid Connection"
- Location: Beaverton,Washington,OR
- Cost: $42 per month (24 month contract)
- Install: about 2 days
Bad "None so far"
Overall "I wouldn't switch"
|Pre Sales Information:|
Value for money:
My original review is at »/comment/59329
The transition from Verizon to Frontier was as smooth as possible. But then, I don't have TV with them. I just hope they don't put any caps.
I upgraded to their new 25/25 plan with a 2-year contract for $43.69 a month. I had to ask them to reboot my ONT a day after to get the change, though, so it wasn't that smooth. Anyway, I'm now getting 26/25 max. Sweet!
Their system conversion screwed up my tier profile, so I was only getting 15 down. A field tech had to come out to contact someone to recreate it after verifying the problem. Unsurprisingly, they've also screwed up my 2-year contract that I agreed to on October 24, 2011. I'm obviously not happy.
I called in to inquire, and surely enough, they couldn't find my contract; however, my monthly fee didn't change. So I agreed to a 2-year contract for a 5% discount. Now I get around 26/23 max.
I was having some kind of DHCP issue for 3 days; i.e., my router couldn't pull an IP address unless I call in and ask them to connect me manually. I had to call in 7 times, and a dispatch was scheduled finally; however, the issue resolved itself on the scheduled day. Thereafter, it's been rock solid and even faster. I get 26/25 max.
member for 10.6 years, 2852 visits, last login: a few hours ago
updated 126 days ago