Review by podamis314 Location: Burnsville, Yancey, NC, USA Cost: $35 per month Install: about 500 days Nice competent staff people service cuts out many times each day install another server for our area ?

The service quits throughout the day and into the early evening. Techs have been to the house 3 times to try to fix the system. The 4th visit is pending as I write this. The techs we've met seemed competent and were very professional, same for the call center people whom we've contacted about 8 times. We are weary of calling- 15 min to half an hour on hold going through the litany of explaining the problem, unplugging and resetting to no effect then scheduling a tech to visit. Instead of calling we usually just give up - do something else and try again an hour later. We only call when we have time to wait The number of outages is frequent averaging several times per day especially an hour so after about 7:30pm and somewhat less frequently after7:30pm. These outages usually go on for about an hour for up to 5 hours. PLEASE INSTALL ADEQUATE SERVER CAPACITY FOR THE SYSTEM - IMHO THIS IS THE CAUSE OF THE FAILURES. YOU HAVE COMPETENT EMPLOYEES .

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