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Review by (hidden by request)

  • Location: L5B
  • Cost: $10 per month (24 month contract)
The NetTalk gadget is preferable to that of MagicJack which is in 2 parts
It was a rare occasion when I was able to conduct a normal telephone conversation.
The amount of frustration this program cost me they can't pay me for it.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

It's certainly would be cheap.  If it really worked.  I was subscribed for almost 1 year and had one problem after another.  Granted, some of the problems might have been solvable if I took the time to research how to fix them, such as sound quality, echos.  I am not blaming all the problems on the gadget because I can't be sure.  But frequently I would come home and there is no dial tone and I had to re-set everything.  Or I am talking to someone and my phone goes dead while they apparently could still hear me. Or I dial out and the phone immediately hangs up.  Or I dial out and it rings a few times and then I  get disconnected. 

NetTalk expects you to pretty much solve all your own problems.  I believe that there is a problem with my gadget now

(it no longer connects, not because I don't know how, I've done it often enough) but because I think it's fried.  All their Tech Support had to tell me, twice, after explaining my problem in detail, is to wait for the red light and the green light etc etc which, I know, would work if the device was functioning properly but it isn't.  To get a replacement I would have to buy a new gadget which includes another year's subscription and which, to my regret, I already have paid for another year.  I emailed Customer Service saying I wanted my money back because Tech Support won't help me but got no answer - their web page does say that "all sales are final".  Isn't this exciting?

(review was emailed from domain yahoo.com)
lodged 10.2 years ago

PX Eliezer1
Premium Member
join:2013-03-10
Zubrowka USA

PX Eliezer1

Premium Member

Not too surprised.

My very inchoate impression is that NetTalk has seen better days.

If you care to state what your calling needs are (what country are you in, how much inbound minutes and outbound minutes do you use monthly, do you want equipment provided for you or can you go BYOD) then people might have other suggestions.

There are a variety of [good] VoIP services out there.