Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1 days ago
 Hilton Head Island,Beaufort,SC
 $75 per month "Good service up till now" "No support for Tivo boxes with their new cable boxes - with no warning!" "I have lost faith in Hargray's ability to service my cable needs"
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I have been a satisfied Hargray customer (phone, internet, TV) for several
years - until recently.
Last week Hargray replaced my cable boxes with a newer model that as far as
I can tell has made no appreciable difference in my service. The new boxes
will not talk to my Tivo boxes. After several service calls and telephone
calls the answer is that Hargray's new cable software (provided
by Microsoft) blocks Tivo, and I am just out of luck. These are Tivo boxes
for which I have lifetime service, so keeping them going is really
important.
The net of it is that a "transparent" change (not requested by me) has left
me without the ability to use my Tivo equipment. I am not happy, and
actively pursuing other cable options.
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