Review by Snarf Bailey
- Location: York,ON
- Cost: $75 per month
- Install: about 4 days
Overall "Avoid Like The Plague"
|Pre Sales Information:|
Value for money:
(ratings below consensus)
So today I cancelled my Bell High Speed Internet services.
I was only with them for about a month and a half but it was one of the worst user experiences that I have ever had. This was a horrible experience right from the installation where the install tech didn't even bother to stay long enough to make sure I was up and running properly. Then, through the many phone calls to get my profile straightened out, through my post in the direct forum that was ignored and then answered too late and resulted in my profile being screwed up again. On to my frustration with my (and I assume everyone else's) one bill and self service portal constantly being down with technical problems or so slow as to be unusable. And last, but certainly not least, ending with my extreme displeasure and absolute disgust over CTV, which is owned by Bell, removing the EthicalOil.org TV ad because of legal threats from Saudi Arabia. There were multiple other small things including having to fight with them over their BS policy of locking out features in their gateways so that you can't configure them properly and just generally unhelpful tech support and customer service people located in call centres in parts of the world where they don't speak the Queen's English all that well so aside from having to argue with them you also have to repeat yourself 5 times so that they even understand what the he77 you are saying. All in the name of outsourcing our jobs and then charging us exorbitant rates eh Bell. Pretty damned scummy!
Bell should be ashamed of themselves for actually charging people money for these services. They have many years of corrupt governments that have allowed these monopolistic environments to flourish to thank for being allowed to abuse their customers to the extent that they do with shoddy services, and horrid customer service. It's a crime really or should be.
In all honesty I had never intended to get anywhere near Bell for my internet but when a third party cable provider dropped the ball I had to get a hook-up in here fast as I had no telephone with my VOIP being down due to no ISP and it was either Bell or Rogers and as I don't have cable and download my tv programs I need an unrestricted pipe so the throttling with Rogers would have been a killer.
Now, due to all of the screw ups, mistakes and wasted time on the phone I managed to hammer out a bunch of discounts, rebates etc with Bell so that I ended up paying absolutely $0 for the time I had them and it's a darn good thing too as when I started adding up what it was going to cost me for the Fibe 16 plus the extra monthly bandwidth it was just stupid compared to what I am now paying at another provider for the same speed and 300GB of monthly traffic.
When I cancelled, the loyalty department tried to offer me half price for 12 months and I probably could have beaten something better than that out of them but that EthicalOil.org thing just pi$$ed me off to the point where I don't want anything to do with them and if I could afford to get out of my cell contract I would as well.
Finally they tried to hang the 30 day cancellation thing on me but i reminded them that at no time did I ever agree to or sign anything saying that I agreed to any terms regarding a 30 day cancellation notice and that they were welcome to cancel my account in 30 days but that the equipment was already disconnected and I would be sending it back asap and that I had no intention of paying them one single dime for something I wasn't using. The guy on the phone didn't have a problem with that and that was the end of my experience with Bell high speed internet.
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