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Bell Fibe page on DSLReports
Six Month Rating

Reviews:
bullet 64 reviews (29 good) (18 bad)
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Review by jdgodfrey See Profile

  • Location: Windsor,ON
  • Cost: $48 per month
  • Install: about 45 days
Good "Bell has excellent connection reliability and, when needed, GREAT tech support."
Bad "Install co-oridination or repair co-ordination could be the worst in the business."
Overall "Excellent delivery of technical services, poor delivery of human services."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Bell Fibe really is as good as they advertise, particularly on the UPLOAD speeds which few, if any competitors, are actually able to meet or match. Bell's technical solutions are great. The personnel are "nice".

But, Bell, despite all the great technology, great technical support, decent pricing - they are competitive (nothing more nor less), and "nice" personnel; the "nice" personnel simply do NOT get the job done some days! Bell is the backbone for internet and telecommunications services to other providers in Canada so they have to be good. It really is unfortunate that the "nice" personnel are simply not able to deliver on their own human service promises.

Bottom line: great technology and great technical support, some very "nice" personnel, but the human service quality does not match the technical service quality.

member for 6.1 years, 195 visits, last login: 187 days ago
updated 2 years ago

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