| Review by olic |
member for 6.8 years, 3105 visits, last login: a few hours ago
updated 11 days ago
- $53 per month
- (month by month)
- about 5 days
- "Speed, reliability"
- "New network, but just FTTN in my area. A bit expensive."
|Pre Sales Information:|
Value for money:
(ratings match consensus)
Finally a good speed in both directions! The connection is fast and reliable.
But, the FFTN/VDSL is limiting. For example, when multiple TVs are on, the speed decreases. It still fast, but it's a little disappointing for a brand new network.
Also, I have the fastest speed available ( 15/10 ) with FibeTV on FFTN and it is still not so fast. For the same price, in areas with FFTH, Bell gives a lot more.
May 12, 2013
Bell offers a great internet service, but when ther technical assistance is involved, it's a mess. Until last week, everything was fine. I make my things alone, Bell did not touch my stuff. Everything was fine!
Last week, Bell determined that I had to use their modem to PPPoE. They made such a mess through my stuff ... They even canceled my account for two days without telling me to force me to change the configuration. And when I called, they told me that they don't block account! However, I could see a page with their logo was telling me that my account is suspended and I have to call 310-SURF to reactivate, all the time I wanted to open a web page!
And finaly, to reactivated, they changed my password without telling me and without giving me the new one! They entered the new password in my modem, without telling me! But they did not understand that it is my router trying to do the PPPoE connection ...
In short, it is a horrible customer service with poorly trained employees. I spent several hours to repair the thing they deliberately broken. I got hung up, they tell me all kinds of crap and finally, I back to exactly the same starting point! It works as I want and as before. But now I am afraid next time they will decide to get involved in my things!