Review by Dunlop
Good "Great UI for FibeTV,whole home PVR, internet is stable"
- Location: undisclosed location
- Cost: $130 per month
- Install: about 90 days
Bad "Every invoice is a crapshoot of what the total amount will be, pulled promotion"
Overall "Stay away if possible"
|Pre Sales Information:|
Value for money:
(ratings match consensus)
I was offered a pretty good promotion in December which convinced me to sign up and cancel my accounts with Videotron and ElectronicBox.
The installation process went very smoothing until the last step of activation my channels, which was not possible because Bell brought the system down across Canada for maintenance. It took about 3 calls to get that resolved and I was up and running.
TV: Love the UI, whole home PVR and amount of On Demand channels
Intenet: Only getting 10% of my promised upload speed, 100% download (15/1), no issues with disconnects. IP address changed frequently.
Invoices: Each invoice is a list of charges and credits, it is almost like a program that throws in stuff to see what they can get away with. My fun began yesterday when I was charged for my PVR (the promo I signed up for was free PVR for 3 years and then I won it).
I called in thinking it was yet another billing mistake and was told that I should have never been offered this promotion because I signed up for 2 services. It is an obvious attempt to force me to get either a cell phone or home phone with them, neither of which is an option.
edit: escalated the complaint via their web portal and the credit was re-applied.
I have been with Videotron for over a decade (ironically after leaving Bell for similer issues, lol) and never had a problem like this. I will most likely be going back with them.
Update Oct 2013- Monthly price has been stable. Had a single issue where my internet went out (and learned you cannot access even your recorded shows on the PVR when it happens) but they sent a tech the next day and it was resolved quickly
member for 2.4 years, 774 visits, last login: 2 days ago
updated 57 days ago