Review by student13  - Location: Montreal,QC
- Cost: $130 per month
Good "nothing"
Bad "everythign else. "
Overall "billing errors/ fighting to get surcharge removed/ waiting to activate gift card 2 mo later !/ trucash.com wanting personal info"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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Bell Fibe is a pathetic . I purchased my package from Fairview Mall (Pointe-Claire Quebec) what an awful nightmare experience this has been for me !!!!!!!! Anyways, I set my install for July 30 2013. Installation goes ok .A few weeks later the bills come and god do the problems ever start. Because I have so many difference categories of problems, I actually have to put them in sub categories:
----------NIGHTMARE WITH THE BELL VISA GIFT CARD (trucash.com/dcrstartategies)--------
Instated of just giving free installation, charge me 50$ and they gave me a 50$ gift card that as of this date (Aug 1 2013) I have not been able to activate or use!
July 25: I get card from Bell Store in Fairview Mall (Pointe-Claire , Quebec) . I am told to wait 3 weeks to activate it.
Aug 30 : I activate stupid gift card on on some questionable website called trucash.com. Trucash.com asks for a lot of personal information like :
1. BIRTHDAY
2. SOCIAL INSURANCE NUMBER !!!!!!
3. ADDRESS
4. PHONE NUMBER
Just to activate a stupid f*cking gift card I have to give the the same info I give to a bank for a mortgage. If I had a little more time I would file a complaint with the Canadian Privacy Commissioner about this practice. God knows what kinds of people are handling your information, and good luck proving it was them if they ever misuse it. Anyhow I don't give my social and a wrong birth date but they should NOT BE ASKING IN THE FIRST PLACE ! Now I give them most of my info and the card is activated , now I try paying my bell bill with it, DECLINED WTF! I try to speak to someone at trucash.com about it, had to wait 45 minutes on the phone ...... then gave up .
Sept 1:
I try calling trucash.com again the next day wait 30-40 minutes finally speak to a person. Excuse that they give me : Oh sir, the Bell store have to put money in the account even though its activated. wtf ! Go the Bell store told to come back tomorrow to see a manger (brought my card with me to mall).
Sept 2:
I got he Bell Store with my gift card (again Fairview Mall Pointe-Claire Quebec) , and ask the rude girl person who sold me the damn package to please do something about this... she passes a note to the manager, about getting credit. Give me run around about hy money was not put after 3-4 weks. (
Sept 5-6
Get a manager at the Bell Store Fairview , I show him my gift card who gives me another excuse that oh you will get a noticed in the mail that you card is activated.
sept 30 :
No activation notice in the mail no nothing. Go go the Bell store with the enveloppe, that the gift card came in , noticed the card was missing. I am like wtf in bringing the card so many times to the Bell Store in Fairview Mall, it got lost, basically all I got was screwed over and over again by Bell, and got nothing in the end ....... no gift card no nothing. If I hadn't had to take it so many times over to the Bell store to fight for my money I would probably not have lost it an got screwed... even after chasing my money like a Bill collector !
----Rude sales woman who works at Fairview-----
When I made an installation appointment with Bell Fibe I got served by some really rude chick named Sahar or something like that at the Bell store in Fairview Mall (Pointe-Claire QC) , when I asked her to itemize the exact cost of each service that I would receive boy did I ever get an attitude and a half, almost like she was pissed off why am I asking so many questions about pricing.
-----BS that I got over the phone when I questioned surcharges -------
First off let me say that there were some Bell telephone technicians that actually tried to help me out , so I feel a bit bad writing negative comments but its too much all the BS that has happened to me:
On my first bill I got a 25$ phone line activation charge which should have no been there and was separate from my 50$ installation charge, they tried to feed me some BS line that the discount on my tv reducing my bill to 35$ + 25$ phone line activation fee is 60$ which is kind of like 50$ so that is my installation fee.....what BS ! my installation fee was listed totally separately. god I am getting tired of writing but there is soo much more bs to tell ps I am only on my second Bell Bill. Oh and the kicker, when I said no the installation charge is separate from the telephone line activation fee, the woman hung up on me!
I basically had to call again to get that resolved, by someone of basic normal intelligence.
----Other BS charges like 2.80 touch tone fees ETC.---------
Ok folks, here is the wonderful world of bell charging BS for nothing like :
1.911 fee : about 1$
2.government 911 fee (the real one):1$
3.Touch Tone Fee ? ( what is this 1991) : 2.80$
4.Network Access Fee : 3$
WTF is this BS?
BASICALLY LONG STORY SHORT DON'T GET BELL FIBE , YOU WILL REGRET IT !!! IF Bell ever goes bankrupt, I will jump for joy that day.
Fair warning: reviewer joined this week
updated 3 days ago
Comments:
4 edits | social insurance number issues You should report the company for trying to get your social insurance number, as that is quite illegal(illegal in that people can really screw up your finances with getting it).
Name Bell(even the store) in the charge as well(conspiracy to defraud).
Only government agencies and your current employer are allowed to ask for your social insurance number. Anyone else is just trying to commit identity theft(via the birth date the person supplies) or sell you to another marketer for telemarketing purposes(via your supplied phone number or snail mail or email).
Another thing is that there are also laws about expiry dates on gift cards(edit: you have a prepaid credit card?). Plus laws about activation fees and maintenance fees.
Call Bell 'loyalty and retentions'(or their fraud department) for fixing what is looking like fraud. How many times can they get the bill wrong, along with a stupid gift card scam to refund your install fee.
If the Bell store is a private contractor, don't even bother with them, as they don't really care and would rather people not call Bell(or whatever company they carry) for Bell then to give them trouble for customer issues from sales screwups. Commissions are more important than full customer satisfaction from screwups.
Canada Commissioner for Complaints for Telecommunications Services.
»www.ccts-cprst.ca
Plus maybe the CRTC for your screwy 'phone' bill.
»www.crtc.gc.ca/rapidsccm/register.asp?lang=e
Giftcard info. Click province for specifics.
»www.consumerinformation.ca/eic/s···046.html
Globe and Mail article on giftcards rules.
»www.theglobeandmail.com/globe-in···4203687/
Prepaid credit card rules..
»business.financialpost.com/2012/···y-dates/
Canada department of finance on prepaid credit cards.
»www.fin.gc.ca/n12/12-128-eng.asp
Who can ask for a social insurance number?
»www.servicecanada.gc.ca/eng/sin/···de.shtml
When don’t I have to provide my SIN?
Some private-sector organizations may ask for your SIN. This practice is strongly discouraged, but it is not illegal.
Here are examples of when you don’t have to give your Social Insurance Number:
proving your identity (except for specific government programs)
completing a job application before you get the job
completing an application to rent a property
negotiating a lease with a landlord
completing credit card application
cashing a cheque
applying for a video club membership
completing some banking transactions (mortgage, line of credit, loan)
completing a medical questionnaire
renting a car
subscribing to long-distance or cellular telephone services
writing a will
applying to a university or college. --
Knowledge and curiosity are not crimes and those who are curious should not be treated like criminals.. »www.eff.org/https-everywhere
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