Review by Vector_In  - Location: Kitchener, ON, Canada
- Cost: $147 per month
- Install: about 35 days
good speed and pings
everything - customer service and install
I wish I never went back to Bell
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Install Co-ordination:
Connection reliability:
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Order FibeTv , fibe 25/10 and phone. Install was quick, but the technician left no information package like passwords or username. The internet is intermittent at best. So, that makes watch FibeTv terrible! Also I can't receive phone calls at home. Customer Service is a pain due the different departments. trying to get a technician back is almost impossible. No emails or phone calls to say they are coming or problem is resolved. I'm really upset right now! It's hard to be objective with these guys! I recommend that people be careful with the guys that do the install. Its was a sloppy workmanship I have ever seen. Received my June bill and it went up!!!! In writing I was promise no increase in 12 Months. What a organization. Can't Keep a 12 month contracted. So, this is last time I will ever use Bell for anything.
member for 21.6 years, 572 visits, last login: 232 days ago
updated 9.7 years ago
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destroyed
Anon
2014-Jul-16 8:36 am
Welcome to the clubJust saying, this is the norm for Bell lately. They used to be honest, reliable and actually install something correctly. I have been going through a 2 year nightmare with them that has left me in physical tatters and my yard looking like a disaster, bad relations with my neighbour because my back yard happens to be a hub covering half a block for both Rogers and Bell. They were cutting each others lines while they were doing their own thing. When I once asked one particular Bell contractor why he just cut my Rogers lines he replied, "All is fair." I have observed Rogers contractors doing the same thing. What the hell is that supposed to mean? Are these two competitors so against each other that they cut each others customers service lines just to piss each other off? What is the logic is this behaviour? WTF? This happens three times in my back yard. Now a line is cut again and "I" am being accused by my neighbour for this. She obviously hasn't had to deal with these idiots like I have.
Oh yeah, the previous Bell phone line installation was over 100 feet long across three lawns and laid there for 7 months. The TV service was blue screen every day. I complained and cancelled, they charged me a ridiculous fee which is in collections, they threaten me with total credit annihilation while am doing my best and I am paying $50 to them whenever I get a statement. They charged me over $700 for final bill for all that trouble which is still going on today. Good luck to everyone, we are going to need it with future corporations like this running all over us and using us like this. | |
| Saewulf
join:2012-12-01
East York, ON |
No better in TorontoInstalled FibreTV on Saturday, July 12 Internet and TV crashed within 15 min. crashed 3 more time and the Tech left saying I think it is fixed. Called for repair Saturday Night. No tech until Monday morning. Phone OK but internet and TV crashing.
Tech on Monday looks at demark box says he sees no problem comes into house and rewires my home alarm. When he leaves I have no TV, Internet, Phone or Alarm.
Tech on Tuesday was really good listen to the line and could hear noise at the demark got me a new connection rewired the mess Mondays tech did. Got good TV, very fast internet and a phone but it is going to cost me $100 to have ADT fix the alarm. | |
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