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Bell is confused company. The right hand doesn't know what the left hand is doing. If you can accept that your bill will fluctuate constantly, that the company itself has a long history of bad customer service, the underlying product itself is actually quite reasonable. Fibe, or rather VDSL as it should be called, is a solid product. There's some issues with questionable modems chosen by the ISP which cause disconnections, but at the heart it's a connection that is far better than most people would give it credit for (if you get on the proper profile to avoid sync-no-surf, get your own modem, etc.). With up to 10mbps upload speed, its easily 10-15 times faster than ADSL2+ for upstream, and reliable... once you get it right. Can't say I have really many complaints, except for how confused bell is as usual. Technical support on DSLReports direct forum is _spectacular_ , although only available during business hours. The Installer was very professional and helpful. I noticed a big improvement on bell techs recently. It's the complete opposite for their salespeople, who are very poorly informed by the higher ups at bell that devise documentation. They don't know what they are selling, and they make stuff up along the way. Some of their traveling salesmen in particular are pompous and confrontational for absolutely no reason. I had an incident while I was with Teksavvy, was approached by a Bell Salesperson who set up a booth outside my gym. I told him I was interested in Bell and would be switching in a few months (because bell had free installation and a good bundle deal), but at the moment I was happy with another company. I tried to end the conversation several times and go to my workout, but he kept insisting that Teksavvy was using older lines and that bell was infinitely better. Things just got weird. It was clear I wasn't ready to buy today, although I was interested. Despite my body language indicating I wanted to get on my way, he seemed to want to not want to let me leave until I admitted Bell had the best network and no one else had access to it. Almost as though he was "closing the sale"... but not of a product, but an idea... member for 21.5 years, 3532 visits, last login: a few hours ago updated 10 years ago |