Review by ssavoy
Good "Fast port-in, free incoming calls, good call quality"
- Location: Luzerne,Luzerne,PA
- Cost: $5 per month
- Install: about 4 days
Bad "Calls blocked at random"
Overall "Can't really treat them as a true phone company"
Ease of Installation:
Value for money:
(ratings below consensus)
Ported a family member into Anveo in early July which only took ~4 days from a Verizon landline. Call quality was good and calls were fine. However, we were blocked from dialing certain exchanges due to high interconnect charges from the local telco. Sometimes these calls went through, sometimes they were blocked. It was seemingly random when these calls would work. Anyone could call us, we couldn't always call them. It should either work 100% or fail 100% of the time. Randomness was annoying.
This issue I understand is not that uncommon in the VoIP world, but their only saving grace is in their Terms of Service which state they don't have to deliver all calls....or something of that nature. Regardless, I emailed customer service by opening a free ticket which had a 24-48 hour response window which they responded at hour 49 only because I nudged them after 48 hours. CS simply stated they can't deliver calls to those destinations. There was no offer to pass an extra fees along to us or any additional support. Then after a week I noticed they changed their free support window to 72+ hours.
I responded to their reply, including the fact that we were able to dial these numbers successfully at random times, to which I received no follow-up. I even asked what would be involved in using Anveo Direct, to which I received no response. After ~10 days or so I nudged the ticket again for some kind of answer, and it's been a month and still no response. The ticket is STILL open after 45+ days and I never got a reply after that initial response that basically said "We can't do it."
We just recently started having difficulty dialing certain toll-free numbers as well. We attempted dialing Comcast customer service along with another 1-888 number to which the call failed at being delivered. I tested all of these failed numbers on another Anveo account and had the same experience.
I hate to be that guy with the negative review, but the fact their customer service was satisfied with a "We can't do it" answer nor tried to save my business by offering migrating the account to Anveo Direct means I cannot really treat them as a real telephone company nor recommend them to anyone else after this experience. It's really a shame, because I'd be giving them a much better review if their customer service was at least better.
I am in the process of porting out the line to VoIP.ms which does not block any of our calls and customer service has responded to my inquiries within minutes.
Sorry Anveo, I really gave you more than enough opportunity here.
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updated 328 days ago