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Review by tahota See Profile

  • Location: USA
  • Business customer Business customer
  • Cost: $35 per month (12 month contract)
  • Install: about 1 days
Great call-flow tool set. Easy to set up and use.
Poor customer service, unreliable phone service when combined with T-Mobile.
No phone support, online support ticket system is extremely slow, inefficient, and frustrating.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

My experience with Anveo was disappointing. They have some amazing features that we really wanted to use (I should note that their features worked very well). We tried using their service for our business, but we had call quality issues, calls were dropped, caller ID only worked occasionally (mostly we had 'unknown' calls), and there tended to be a very long delay before our cell phones rang. Upon cancelling I was told there were known issues when forwarding to T-Mobile phones and this is why their service was so unreliable.

Anveo provides no phone support, only a web ticket system. The free ticket takes about a week or more for a response. We opted to pay $10 for their 4-hour premium response. However, we only got acknowledgement that the ticket was received. They didn't actually fix our problem in four hours! It took about a week of back-and-forth support tickets to get the issue resolved. Several times we requested a phone call so that we could test the attempted solutions, but no-one ever called.

Anveo may work for those with other systems (I noticed quite a few positive reviews), but they were a poor choice for us and our T-Mobile cell phones.

member for 9.7 years, 2 visits, last login: 9.7 years ago
updated 9.7 years ago


Arne Bolen
User of Anveo Direct, 3CX and Qubes OS.
Premium Member
join:2009-06-21
Utopia
1 edit

Arne Bolen

Premium Member

2014-Jul-29 4:53 am

Always test first!!!

You should always do some testing for a while to determine if a VoIP service works for your needs. That is especially important when you don't use SIP devices and instead do forwarding of your calls to a cellphone service.

IMHO it's not fair to blame Anveo (or any other provider) for your failure of not testing the service before signing up for a whole year.

We opted to pay $10 per ticket for a 4 hour response.

Something is wrong here. With a Business Plan you have one monthly Prime (4 hour response) Ticket free of charge.

Could you please explain your statement of paying $10 for a free ticket.
2014-Jul-29 4:53 am: · hey mods ·
tahota
join:2014-07-28
USA
1 edit

tahota

Member

2014-Jul-29 5:05 pm

Re: Always test first!!!

We thoroughly tested the service. It worked great at first, but then after several weeks we lost caller ID on our cell phones. It took a week to get this issue resolved. The caller ID worked again for another week and then again it stopped working. We paid for several $10 responses after using the first free premium ticket. As time went on call quality got worse. I had one client in particular who got dropped about every 10 minutes... it was very embarrassing calling him back and apologizing for our poor phone system. After several weeks we also started noticing that calls would be dropped after about 10 seconds of being on hold. So again we would have to call customers back and apologize.

For the first few weeks it only took a second or two for our cell phones to ring. After a month (after the one-month trial was over) it started taking several seconds. I requested a fix via the online support ticket and noted that it was taking up to 10 seconds to transfer the call. Instead I got a response in broken English saying that they had fixed the issue and added a 10 second delay... in other words the exact opposite of what I had requested. It was very frustrating. Support tickets were regularly misread and no one ever called to clarify even though I had requested a call back several times.
2014-Jul-29 5:05 pm: · hey mods ·

Arne Bolen
User of Anveo Direct, 3CX and Qubes OS.
Premium Member
join:2009-06-21
Utopia

Arne Bolen

Premium Member

2014-Jul-29 6:11 pm

Re: Always test first!!!

Are you forwarding all incoming calls to T-Mobile phones?

Do you use any SIP device?
2014-Jul-29 6:11 pm: · hey mods ·