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WIND Mobile page on DSLReports
Six Month Rating

Reviews:
bullet 34 reviews (22 good) (3 bad)
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Review by Doctor See Profile

  • Location: Toronto,ON
  • Cost Contract price not specified.
Good "Paper bills, Decently priced"
Bad "Doesn't honour warrant, Voice quality on par with VOIP providers like TekTalk & Magicjack, Local calls sound like overseas calls"
Overall "Of all the providers available quality of service is the worst, but not the worst in terms of pricing."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

About two years ago I heard there was a promotion going on down at the Wind Mobile location near my home at the Yonge & Bloor location in Toronto, they were giving away Blackberry 9780's every hour and one month of free service.

I went down there and within minutes I was one of the lucky ones who won a free Blackberry 9780 and one month of free service. The sign up process was very simple, but they did want to check my ID which I thought was rather strange. I was up and running within 10 minutes of entering the store.

After going home I started to inspect the quality of the service and I was not impressed at all. Voice quality was on par with the stories I've heard of MagicJack, TekTalk, and other VOIP services. You are unable to talk more than 2 hours without being disconnected.

The voice prompts are also extremely childish. "The person you are calling is like, busy right now. Try back in a while okay?" "The person you are calling is super popular and busy right now." and so on. All in a high school girl kind of voice.

How can anyone in their right mind use this service for business purposes with voice prompts like that? I was embarrassed when I received calls forwarded from my Rogers account to my new Wind service. Some people who called and left messages made snide remarks regarding the voice prompts. I was humiliated and I am not saying that lightly.

I called Wind regarding this matter but I was on hold for more than an hour before a call centre in Egypt picked up. I know he was in Egypt because that's where he said he was when I asked him. He was very unprofessional and asked how much I earned in a month, and what my ethnicity was. I could hardly believe what I was hearing.

The "gentleman" told me that the voice prompts could not be changed, which didn't surprise me because of the already shoddy service I was experiencing from Wind. When inquired about the dropped calls he said "You need to get used to it". I think that says it all.

When I complained about the call quality sounding all garbled and had a 3 second delay the CSR informed me that is the way Huawei has set up the towers and there is nothing he can do about it. At that point I decided I will not be continuing this free month of service and told the CSR I was speaking to this. He didn't seem to care.

I cancelled the service and went to Mobilicity and have been with them since.

There is not much else to say except that a month ago the Wind Blackberry provided to me from Wind stopped working entirely. I went down to the store that gave me that blackberry to inform them I'd like them to replace it or repair it. They told me "Sorry sir, that was a free Blackberry you won from us, those are exempt from warranty." I told him that response to me is exactly why I left Wind 2 years ago and why they never got a penny from me to this day.

Stay away from Wind unless you are getting service for free and even then I'd suggest you think twice.

member for 1.6 years, 141 visits, last login: 339 days ago
updated 1.1 years ago

Comments:

d4m1r

join:2011-08-25
Reviews:
·Start Communicat..

LOL

Another hilarious review...thanks Doc.

You won a FREE blackberry from them, which you used after cancelling the service practically immediately (within the first month) and probably used the FREE blackberry for 2 years after the fact.

Then 2 years later it broke and you went to WIND to warranty it? LOL, you cannot pay for this kind of comedy...
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www.613websites.com Budget Canadian Web Design and Hosting
eeeaddict

join:2010-02-14

Re: LOL

haha this doctor guy should go see one he's really screwed in the head!