Review by ThatGuy17
Good "not under contract - canceling for only other highspeed service in my area"
- Location: Wheatley,ON
- Cost: $60 per month
Bad "rarely works, always going down, blame customer equipment ALL the time"
Overall "may as well go with ANYONE ELSE as WAVEDIRECT who uses Cogeco is horrible"
|Pre Sales Information:|
Value for money:
I have been trying to use wavedirect, a company based out of Leamington Ontario Canada for a few years now (they use Cogeco). Given ample time to correct issues, the company instead likes to blame MY equipment everytime the internet goes down. After discussing ping tests and trace routes they sometimes "reset" things on their side to get me working, or forward to tier 2 support.
Recently they've decided to move my intermittent signal from a tower where service would drop regularly to a different tower where now service will rarely work.
I advise any out there who are considering WAVEDIRECT or WAVE DIRECT to investigate DSL, or Xplorenet, or TekSavvy Wireless, or anything else as this company has LIMITED support after regular business hours, does not credit for any down time, and does not seem to want to troubleshoot until the 3rd or 4th call (if then!) for any issues they exerience (nor believe customer's troubleshooting).
I have wasted far too much money, and even more time on over priced, intermittent internet with this company.
member for 2.9 years, 40 visits, last login: 1.6 years ago
updated 2.8 years ago