Review by cutuzov
Good "28Mb cable with no caps + home phone for 70 $"
- Location: Mississauga,ON
- Cost: $70 per month
- Install: about 30 days
Bad "set-up was delayed because of tech no-show. Up speed is just 1 Mb"
Overall "Worked for me........not anymore.....and newer again"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Speed Test #101611051 by dslreports.com
Run: 2012-05-14 17:32:30 EST
Download: 36688 (Kbps)
Upload: 989 (Kbps)
In kilobytes per second: 4478.6 down 120.8 up
Tested by server: 7 java
User: 1505369 @ dslreports.com
User's DNS: distributel.net
I finally decided to go with cable. Despite the service set-up delay, had a fairly pleasant experience.
First installation date booked the Rodgers tech simply did not show. I'd assume there is a drawback of having to work trough your direct competitors connection service. Second time everything was up and running.
I was able to set my home network+ phone myself, that is why I did not have any experience with technical support yet.
Speeds are exceeding the advertised ones . Just look at this »www.facebook.com/l.php?u=http%3A···hIJg4msA
After a month or so I will most likely recommend Distributel to my family
Update 14/Aug 2012
I decreased my rating for tech support to 1. Was not able to get anyone to talk to at tech support after 1 hour on hold. Did not make it 0 only because I was actually able to reach them once before
in other respects service is still solid and well worth the money for me.
Still with the same ISP
UP speeds are consistently OVER advertised in 30-40 Mb range. Last few days it is even like this
Noticed improvement in tech support. Was able to solve one of my own router problems with there help.
Moving to another house and cancelling Distributel services. Reason is nonexistent customer service. Literally hours on hold trying to transfer service to new location. I have better use for my time i guess.
Upd 12 Oct 2013
I finally get my modem released by Distributel. That is 35 days after service cancellation date!!!!!!!
Resulted in having to pay unnecessary setup fee of 50.00 to new provider.
Bottom line.......Distributel is in my personal black list of ISP ( with Bell and Rogers....what a company
member for 6 years, 421 visits, last login: a few hours ago
updated 55 days ago
Re: how could you subject your family to this?
said by tegrof:I think like everything cable related, experiences probably vary a lot from region to region. I've been using Distributel for 2.5 years or so now, and it's been fairly smooth and consistent. I regularly get the advertised speeds, or above - sometimes it'll drop to 16 Mbps or so during peak hours, but it's not generally noticeable for the huge amounts of streaming media my family watches.
That's just mean.
Pay close attention to how high the speedtest spikes at the beginning. My guess is boosting to make speedtests look good.
Have you actually tried to download anything and watched the speeds? Something that takes longer than a minute? Also, try a couple other servers in your area.
If you've got a stable connection, good for you, but man oh man, wait till you have an issue and have to work with them
Their VOIP service on the other hand - I had nothing but problems with it. It would regularly cut out, drop calls, and the audio quality when it did work was just plain horrible. My internet service was even severely degraded until I got rid of the VOIP box they provided - but since I cancelled that, like I said - it's been quite consistent and smooth.