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Review by hickins See Profile

  • Location: Burlington, ON, Canada
  • Cost: $48 per month
unlimited
several outages per month, pathetic customer service wait time
I'd stay away if you have other options
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Signed up my parents with them, on a DSL plan since they didn't have Cable in Cogeco area, the service wasn't great but my parents lived with it, even with the outages that took 2-3 days some times, Calling their technical support can take a good 2 solid hours from our time, so we just wait for the service to return by itself!!!

My parents left canada for the winter, and they gave me access to their bank account, and I have discovered today that Distributel has never stopped charging my dad's account after my dad suspended the service! I called and they found that it was a mistake from their part and they credit it back to "distributel" account and refused to reverse the charge to my dad's account... so I requested to speak with a supervisor, I was put on hold for another million minutes and I had to hung up because I was soooo sick of being on hold.

I spoke with an agent and requested to cancel, they told me, only my dad can cancel as I was only authorized to make changes and not cancel....

I'm usually patient and reasonable, but 3 things really burned all my circuits:

1. wait times.

2. customer service attitude of just REFUSING to give back around 250$ that they took by mistake to my dad's bank account, and told me that there is NO WAY I can see that money going back unless I use it towards their service OR I cancel!! ... that is tooo much, REALLY too much.

3. I asked them to change the service from DSL to Cable since they started offering cable in Cogeco area, they told me that the advertised prices doesn't apply to Cogeco area, and their Cable 6 is like over 50$ but it's 36$ in a Rogers area!! The website doesn't say anything about that!!

member for 14.8 years, 59 visits, last login: 3.5 years ago
updated 10.9 years ago