 Review by WiMax 
member for 9.8 years, 78 visits, last login: 15 days ago
updated 37 days ago
 Canada
 $10 per month about 45 days "Terrible tech and customer support, system crashes frequently leaving me without service" "Never should have left Vonage."
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UPDATE 29Jan13 Down again and this was planned maintenance...during the day...again? As usual, one thing they are reliable for is not communicating anything to their customers.
UPDATE 28Sep12 iKtel has provided ZERO communication to customers about this week's network outages. They promised they would do this. Yet another failed promise.
UPDATE 26Sep12 9am network down again and back up an hour later. No communication to pre-warn customers.
UPDATE 25Sep12 Yesterday the entire system went down at about 3p. Their own phone system was dead. They didn't respond to any emails. It came back online at about 8am this morning - 17 hours without any service! I just received an email from their tech support to say, "Sorry for the inconvenience, we were doing system maintenance. We'll send out a mass email to all customers soon to apologize again." In other words, nothing has changed. The boss, Alan iKponmwosa, insists on continuing to conduct testing and maintenance on LIVE systems during business hours! Proof that you get what you pay for. Four major system failures in six months, all of them during the day and all as a result of system testing. I'm going back to cell phone only with Wind Mobile. I'll pay more that iKtel but at least the service works!
UPDATE 26Aug12 Today I learned that the company is moving to Burlington. As usual, no communication. Are they going to leave Niagara customers hanging?
UPDATE 10Mar12 This week my ATA failed and I diagnosed it to a faulty power supply. I tried to call iKtel and was stunned to find out the only phone number on their website is out of order. I found their local number, called and they told me to go to Walmart to buy a replacement and said I would have to pay for it! NO WAY! A two month old ATA (third one since subscribing in November) was still under warranty!! Begrudgingly they allowed me to drive to them to pick up a new power supply and then complained to me that they had to take it from a new ATA and send it back. So? Is that my problem?
This company gets nothing right. They gave me a dud ATA that didn't support CID blocking and tried to tell me because I didn't have their Internet it was a problem at my end. They finally exchanged it after admitting there was a problem with some ATA's. Next one was worse, make a call and sit for 40seconds before the phone would ring. I had to take it back TWICE for them to fix right! They don't test any of the USED gear they sell before giving to customer.
The worst - four major systems crashes from December/11 - Feb/12. Not once did they advise after the outage what the issue was or even an apology. Met the owner and told him I was not happy that one of his staff told me that it was Cogeco that screwed up and then he tells me it was really him testing his LIVE system during the day!
The last outage was because of a major power failure in Niagara Falls. They don't have any redundancy to cope with this - no power backup systems, they even lost their own phone system.
They have no redundant bandwidth supplier so when their Cogent backhaul goes down, it affects everyone, there is no fail safe system to fall back on.
Comments:
 | | niagra falls Most horrible tech support and customer service ever !!!!! Call in to report a problem only to be told well no one else is complaining .. clearly they are. tech support refuses to notify owner of complaints. MOST HORRIBLE SERVICE EVER NEVER USE IKTEL!!! | |
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