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DO NOT SIGN UP FOR THIS. PLEASE. DO NOT DO THIS TO YOURSELF!!!!! YOU DON'T NEED THIS STRESS IN YOUR LIFE. ...Normally you can find a small glimmer of something positive with a bad company, but you can't with this company, these people are crooks, thieves, liars, and lack the necessary training to provide even regional-class service. I can't rate them low enough. - Installed incorrectly - Falsely charged for service calls - Took 4 months to solve my connection problems (turns out the had stapled through the cables). - I've spent at least 20 hours on the phone arguing and pleading with them. - They don't give their techs a computer to diagnose problems. They require that you have one on hand. Otherwise you're SOL! - Each tech gave me a different story as to why I was having problems - Multiple times I was lied to (claiming the tech got into an accident, claiming the tech was sick, claiming the service was "green on their end") to avoid coming out to my house. - Service tech was sloppy and unprofessional. - About 60% of the time they "transfer" you to "someone" but it just immediately disconnects, then you get to wait another 45 minutes. - They are late to appointments. Hours late. My tech actually made a butt-call to my phone after ignoring my calls and later was fired for failing a drug test. - My service appointments kept getting cancelled because it was "green on their end", but they would cancel and give me a call at 6pm and when I would call back the line would immediately disconnect. Annoying to say the least! member for 9.6 years, driveby review (so far) lodged 9.6 years ago
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