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Review by josephjah See Profile

  • Location: Redondo Beach, Los Angeles, CA, USA
  • Cost Contract price not specified.
Nothing
Worst service from any company I've ever dealt with.
Please, even if this is your only choice, don't do this to yourself!!!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

DO NOT SIGN UP FOR THIS.
PLEASE. DO NOT DO THIS TO YOURSELF!!!!! YOU DON'T NEED THIS STRESS IN YOUR LIFE.

...Normally you can find a small glimmer of something positive with a bad company, but you can't with this company, these people are crooks, thieves, liars, and lack the necessary training to provide even regional-class service. I can't rate them low enough.

- Installed incorrectly
- Falsely charged for service calls
- Took 4 months to solve my connection problems (turns out the had stapled through the cables).
- I've spent at least 20 hours on the phone arguing and pleading with them.
- They don't give their techs a computer to diagnose problems. They require that you have one on hand. Otherwise you're SOL!
- Each tech gave me a different story as to why I was having problems
- Multiple times I was lied to (claiming the tech got into an accident, claiming the tech was sick, claiming the service was "green on their end") to avoid coming out to my house.
- Service tech was sloppy and unprofessional.
- About 60% of the time they "transfer" you to "someone" but it just immediately disconnects, then you get to wait another 45 minutes.
- They are late to appointments. Hours late. My tech actually made a butt-call to my phone after ignoring my calls and later was fired for failing a drug test.
- My service appointments kept getting cancelled because it was "green on their end", but they would cancel and give me a call at 6pm and when I would call back the line would immediately disconnect. Annoying to say the least!

member for 9.6 years, driveby review (so far)
lodged 9.6 years ago

tyrant_
Wannabe Billionaire
join:2013-07-07

tyrant_

Member

Hope I can help! :)

Hey, have you disconnected with them and switched to another ISP. If not, I would be happy to fix these, probably simple problems, that most techs will go in circles with you for. I remember for CL we went through five modems and just decided to buy a 200 dollar router. Bam! It was fixed.

However, I would guess it would be different for you. My grandparents have Exede and it is surely and upgrade from Dial Up, we sometime get 20mbps up there. I really suggest buying a $100+ router like a Netgear N900, NG Nighthawk, or a Motorola Surfboard. 'Cause the signal quality from their modems is super poor.
oldfart
join:2008-04-08
Woody, CA

oldfart

Member

Exede

Wish you had posted sooner as I am having Exede installed.
Will keep Hughesnet (had for 10 yrs) and post speed comparisons.
Wish me luck, please.