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Air Net LLC page on DSLReports
Six Month Rating Unavailable
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bullet 2 reviews (1 good) (1 bad)
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Review by skybummed See Profile

  • Location: China Spring,Mclennan,TX
  • Cost: $84 per month
  • Install: about 14 days
Good "Fastest service in my area. Very responsive tech-support"
Bad "Still suffering from some down-time BUT respond to calls, act quickly"
Overall "Definitely the best thing going in our area. The owner and his tech guys really strive to make it perfect"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

AirNet, LLC has been our provider for about 6 months. Finally (not finally as in 6 months later, but "finally" as in there is an alternative in our area), we are able to stream movies from Netflix and Amazon. I can upload photos to Flickr without having to wait and wait. Software updates are no longer a pain to wait through. And when the network is down and we contact them 1) a real person (often the owner) answers the call 2) usually he already knows and is resolving the issue or 3) if he didn't know, he gets right on it. (sorry, but I hope its ok to mention GOOD individual staff members). They will even text when there is a schedule maintenance outage.

I'm fuzzy on this part (wasn't home for the install): I believe they install a receiver on our roof which feeds into our router.

My husband works from home and often has to log-in remotely to companies he consults with. This is no problem. We are a very 'digital' house with iPads, AppleTV, streaming Netflix, etc. I do a lot of photo uploading as well as online courses. No problem.

Yes, $84/month is high, but not when you consider what is available in this rural area. We are glad to pay it. We get 5Mbps consistently and 10 Mbps bursts. OK, I really don't know what that last bit means, but it is sufficient for this geeky household.

AirNet is not perfect...they have their downtime...but it rarely lasts long and you KNOW they are working on it.

Oh...my mediocre rating for the install process was because we had an Apple Airport router and either they were fuzzy on making it work with their system or there truly was an issue with the router. But we went with a Cisco dual band and they helped set it up and show us how to manage that bit of it ourselves. It would have been nice to be able to use our existing router, but not a deal-breaker.

member for 3.6 years, 5 visits, last login: 2.7 years ago
updated 2.3 years ago

Comments:
AirNetPres

join:2012-09-03
China Spring, TX

Thank you. :)

Thank you for the nice review.
I know we're not perfect, but we do sincerely try to be the very best WISP and exceed your expectations.

The "Airport" is an issue.
I'm sorry, I just don't know how to make it issue IP addresses and not continue to pull IPs from our router. That's the real problem.

I've tried speaking with "folks" who know Airports and none of them have ever given me a good answer to this. We've had customers who use them, but they were set up properly in the beginning, so all we had to do was set up their connection.
I promise, I'll look into this and try to find a good "work around".

Again, "thank you" for the nice review.

Sincerely.
Jack