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Air Net LLC page on DSLReports
Six Month Rating Unavailable
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Review by mchristisen See Profile

  • Location: Valley Mills,Bosque,TX
  • Cost: $63 per month
  • Install: about 7 days
Good "Access to internet in remote areas"
Bad "Absolute worst billing department I have ever encountered"
Overall "If you like receiving monthly calls accusing you of being late when you're not then go for it!"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

I initially signed up for the 7M plan but AirNet LLC was unable to provide this connection speed despite there efforts to resolve it. Finally I told them to just put me on the 3M plan, no biggie, 3M is plenty of speed and thats what I was getting anyway. Here is where the fun began.

I received a call that I had double paid an invoice. I told them I had no record of me double paying over multiple phone calls. But they insisted I had and instructed me not to pay the next month. The invoice for the next month even showed that I owed them zero dollars. Great, a free month for their screwup. But oh what a fiasco it has caused. Every month I received calls that I was behind and how my account was a mess. I would have to explain each and every time that I was not behind and they would agree and say never mind forget we called. End of August arrives, a new girl is in charged of billing and she calls because my account is a mess and wants to know what is going on. I explain again. She says OK, everything is fine.

My first round of bill paying comes up in September but I had not received an invoice from them. I want to make sure that everything is fine on the invoice before I pay. It's fine I say, the invoice will arrive and I'll pay it if it looks right. If it doesnt arrive the issue will likely not get looked at until the next bill paying round which coincides with my payday. The invoice never arrives. My service is cut off one day before my next bill paying day.

Service in September had not been the best. By the end of the second week there had already been a 36+ hour outage. So when I call to see when service would be restored on the second outage of the month I was informed that Jack cut off all his non-paying customers and that I would not be reinstated until I was current.

Not being at home I told the lady that I am sure I paid as always and this is likely an artifact of my supposed double billing. Oh well she says, you will need to be current before service can be restored. I quickly called home and asked my wife to pull up our bills database. She told me the AirNet LLC payment for september was in the database but it shows not paid. Then I remembered, thats right I was waiting on an invoice to verify the account was fine.

No matter, Jack was supposed to call and I would get this all cleared up. Jack never called as he said he would. In the mean time I can not go without internet access as I have customers to take care of and bills to pay. I sign up for another ISP to be installed. I send Jack an email stating that I was tired of the constant billing problems and that I was switching to a new ISP unless he could figure out a way to fix this for good. He responded with the most arrogance I have ever encountered stating all kinds of praise about his accountants and billing depart. How his old billing person made all these errors but he has someone new and they are great. According to them I have been late for months and he is tired of it.

This whole experience is by far the worst I have ever encountered with a company in my entire life. I expect the following things from my ISP: Good Uptime, Delivery of promised speeds, and accurate billing. They have failed miserably at providing my accurate billing. I have been harassed about being a non-paying customer when I have been just the opposite. On the contrary they have been a complete nightmare when it comes to billing. I find it interesting that while they only have one complaint against them at the BBB, it involves billing. Well they are about to have two.

******* UPDATE ******** Jack Ferguson has had a several employees quit due to his non-sense. And now he has had to state on Facebook that his outstanding billing reports were inaccurate. What a joke! www.AirNetStinks.com

member for 2.1 years, 39 visits, last login: 1.6 years ago
updated 1.8 years ago

Comments:
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Pay your bills

In your second paragraph you admit you didn't pay a bill you know is owed. Ever give a half a thought that perhaps the new billing person caught it and they are completely correct to state you have been behind for months?
mchristisen

join:2012-09-24
Valley Mills, TX
Reviews:
·Air Net LLC

1 edit

Re: Pay your bills

Incorrect Sir. I have paid all bills that I have been invoiced for. On the flipside this company harassed me monthly for not paying my bill when I had, which is the whole point of this review. In my case they were completely incapable of keeping my billing information straight from nearly the beginning. Monthly I had to explain to these people how they are in error. And in the end it was their inability to send out invoices (I never received a single one on time) that caused their September payment to be late. AirNet LLC billing department sucked the entire time I was with them and it is the sole reason I am not with them now.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Pay your bills

But you haven't paid for every month you used the service.
mchristisen

join:2012-09-24
Valley Mills, TX
Reviews:
·Air Net LLC

Re: Pay your bills

If I merely forgot to pay a bill there would be no issue. I would have apologized and promptly paid immediately. However that was not the case. Upon finding out there was yet another billing problem with my account I promptly cancelled my service with them on the spot. Enough was enough. There is no reason a billing issue can not be handled with one phone call. Months and months of calls from AirNet LLC about how my account was a mess had finally come to a head. This review is about their in ability to correct billing issues that existed on my account from nearly the beginning. So, we come to sep. which is all you want to see. Which is merely the straw that broke the camels back. There are two reasons AirNet LLC have not been paid for Sep. yet. First and foremost, their call in late august about my account being a mess caused some doubt in my mind if this issue was ever going to be resolved. Had they not called again in August I would have paid them as always even though I had no invoice as I frequently do. But since I had severe doubts this round I wanted to see an invoice. Mind you I had just talked to them and after explaining it to them again everything was "fine". Number two, they never sent an invoice. Invoices are how you get paid. Send an invoice and you will get paid.

While you only want to see one aspect of the sequence of events, this review is about how they were unwilling or incapable of properly handling my account from nearly the beginning. Remember, a problem didnt arise because they had not received payment for september yet. According to them I was months and months behind and the "free" ride was over. Which was hardly the case.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Pay your bills

I won't continue arguing with you. You failed to pay an invoice in the beginning. Regardless of the lack of finesse you were months behind, you knew you hadn't paid, they were certainly within their rights to shut you off. You were shut off for non-payment and the owner said what I would consider to be perfectly reasonable: No pay, no service. Had you paid your bill when he asked you would have a leg to stand on.

As it is now, you appear to be nothing more than another deadbeat who didn't pay the bill.

You can't point fingers for your failure to pay your bills.

The had a new billing person, were apparently trying to correct the issue and you wouldn't pay your bill.

You used the service, pay your bill.
mchristisen

join:2012-09-24
Valley Mills, TX
Reviews:
·Air Net LLC

1 edit

Re: Pay your bills

I will assume that you are part of an organization that provides garbage service to its customers as I have received from AirNet LLC. No matter, your pathetic attempt to dis-credit this review will not work. Via AirNetStinks.com I will be sharing my experience with AirNet LLC out of China Springs, Texas. On it I will provide proof of their billing errors, how my invoices did not indicate that my account had any issues at all, proof that I paid all invoices and correspondence with the lovely Jack Ferguson. I will provide AirNet LLC documents that lay out how AirNet LLC was sticking it to the good people of China Springs, Texas and how AirNet LLC has apparently gone the route of Clear and oversold their service. Additionally I will provide connection information from my link with AirNet that showed a huge amount of lost, dropped, duplicate and retransmitted data which is a very real security risk.
15444104
Premium
join:2012-06-11

Re: Pay your bills

I take it wirelessdog works for airnet? LOL

The amusing thing is that air net.llc created the billing mess and now they want to paint you as the cause of the problems.

The only thing I would have done differently is I would have paid any invoice that was sent. This way they would be completely on the hook for the issues.

It sounds to me that you need to speak with the AG of Texas.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Pay your bills

Regardless of them creating the billing mess, at least you realize that the bills should have been paid. There is the different between a responsible adult and a deadbeat like the OP.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1
Thats awesome. From you not paying your bills all the way to a "very real security risk" I hope you waste much time on this because you only make yourself look like an idiot.

I am not part of AirNet and hadn't even hear of them before your review.
mchristisen

join:2012-09-24
Valley Mills, TX
Reviews:
·Air Net LLC

Re: Pay your bills

All invoices have been paid. I have not received a single invoice that I have not paid. It will all be up on AirNetStinks.com very soon. Wirelessdog is obviously involved with just another amatuer WISP provider who has contempt for all customers. Lookup his other posts on this site. He appears to be in a foul mood a majority of the time. I feel pity for his customers.

Read up on your network security wirelessdog. Pay special attention to how ssl/tls session initiation is the most insecure aspect of the connection. Then think about how duplicate and retransmitted packets provide a very real security risk. Not to mention unsecured traffic.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Pay your bills

You've said all "invoices" have been paid. You admit you haven't paid for all months you have used the service. Quit claiming the dog ate your homework and pay your bills.

AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1
said by mchristisen:

Upon finding out there was yet another billing problem with my account I promptly cancelled my service with them on the spot. Enough was enough. There is no reason a billing issue can not be handled with one phone call.

vote with your wallet
--
--Standard disclaimers apply.--
AirNetPres

join:2012-09-03
China Spring, TX

Pay Your Bill.

There was no error. You didn't pay your bill. A "fact" I have pointed out repeatedly.

Funny, a complete stranger figured you out in just a few short paragraphs. I'm not going to argue with you here either.

Most ALL of our customers either pay on time, or freely admit they were late. (I've never charged a late fee, but that doesn't mean I can't or won't.. But you complained about NOT getting a late fee.) Out of ALL my customers, you're the exception. Literally. You were my signal "billing problem" and now you're not.

Your "editing" skills are amazing!

You've submitted 3 BBB complaints about us. The BBB is even tired of you.
You've taken down our radio and submitted a bill for $150 to us for it.
You've purposefully damaged our radio.

I will NOT have a customer who is abusive towards my staff. No one pays me enough money to put up with that.

You can be "right" in your mind all you want.. and now you can go be some other companies problem.
mchristisen

join:2012-09-24
Valley Mills, TX
Reviews:
·Air Net LLC

Re: Pay Your Bill.

There were errors from the beginning. A fact that I repeatedly discussed with your staff monthly. It is also a fact as evident by your own internal documentation. Read it and if you can and understand it. I am fully capable of admitting my mistakes, you apparently are not.

Never did I complain that you did not charge me a late fee, that is a flat lie. AirNet LLC maintains that I have been a month behind for months and months. Mine and your documentation supports FULLY that I am not and that is what I have been telling your staff for months. The invoices that AirNet LLC sent to me never showed a previous balance or late fee. That is not a complaint, that is evidence to support my complaint that your company AirNet LLC screwed up my billing from nearly the get go. And now I am your single problem? That's funny, you have a billing complaint against you from July of this year at the BBB. So again your facts are wrong. Lord knows how many didn't put in a complaint.

With "editing skills" I do not know what you are trying to say. Are you suggesting I modified documents or changed my story? That's brilliant! Even when faced with proof of yours and your companies errors you boldly deny it because apparently you are infallible.

I have submitted one BBB complaint and I have one complaint reference number to prove it. Another lie.

I did take down your radio absolutely. The shear incompetence of your company and contempt that you have shown for me led me to believe that you would damage my roof during removal. Now that I see you accused me "editing" something my sneaky suspicion about you is validated in my mind. My time is not free Jack, I did bill you for its removal at $150. You have stated that you will not pay it, so who owes who money?

I have damaged your radio? This is not an absurd statement from you. You have accused me of everything else, why not this too.

I was never abusive towards your staff. That is another lie.
AirNetPres

join:2012-09-03
China Spring, TX

Forget your meds?

The "other" BBB "billing" complaint was from a "fired" employee.
She doesn't get to complain, as we were giving her free internet and started getting charged when she stopped working for us.

So, NOW you are claiming you cancelled service, when you looked up the Air Net on the BBB?

Right...
And you really did have the "Internet Fairy" locked in your basement? She was providing you free internet.

And complete strangers, tell you to pay your bills, and of course!! They must be a part of the "machine"!! You do know, they're monitoring your every move.. No, no.. you're not paranoid. They really are out to get you!

(snarf)
Sorry, this is just absurd.
mchristisen

join:2012-09-24
Valley Mills, TX
Reviews:
·Air Net LLC

Re: Forget your meds?

The BBB doesn't go into details. It merely lists the type of complaints and AirNet LLC shows two complaints for billing. I would have no way of knowing that one of the complaints is from a fired employee. But since you bring it up, is this fired employee the one who screwed up the billing? The same one that in your own words made "all kinds of errors". The same screw ups that you are now trying to pass on to me, like for instance... not paying bills? Exactly what months do you think I owe for?

What exactly are you reading that makes you believe I cancelled service when I looked up AirNet at the BBB. I honestly cannot see how you can construe anything I have said to mean that. This sadly has been a reoccurring theme with you. You don't understand the message and go off on something that was never said or implied.

I also have no paranoid delusions that a machine is involved and it's "out to get me." I am fully aware that AirNet LLC is solely responsible for screwing up my billing, refused to fix it and lost a customer. Once again you are making up your own little version of history.

Slow down Jack. Actually read and comprehend the words instead of scanning a few lines, misinterpreting and attacking.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Pay your bills

The fact remains, you received service which you did not pay for. You need to pay. Its called theft of service.
mchristisen

join:2012-09-24
Valley Mills, TX
Reviews:
·Air Net LLC

You dont know your facts!

Wrong. There was no theft of service, just ridiculously horrible customer support. Now AirNet LLC has employees quitting, Facebook posts about how his billing is jacked up (LOL no kidding, that is the entire reason I started this review!), OSHA cases and Dept. of Labor cases. So sad...
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: You dont know your facts!

Second paragraph. They mistakenly thought you double payed - you admitted you didn't.

Once they figured it out you refused to pay.

Theft of service.
mchristisen

join:2012-09-24
Valley Mills, TX

You still dont know your facts!

There is NO theft of service when service is offered for free due to their constant errors.