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Review by dxchow500 See Profile

  • Location: Canada
  • Cost: $45 per month
  • Install: about 2 days
  • No Cap
After I got my own modem, the service stablized. This was because their "loaner" model was defective. Internet is fine.
IPTV Service isn't worth a dime. Frequent problems and bad support make this a headache to deal with.
If you're looking for TV service, unfortunately, VMedia is not the one given the horrid support model and long wait times.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

This is frustrating trying to get to Vmedia Support.

Today is June 16, 2014 and I started my call at 7:30pm, didn't get anyone until 7:55pm. They talk to me long enough to get my phone number, put me on hold without further acknowledgement and drop my call. Now I'm stuck calling back for my problem. This service just gets worse and worse. IPTV is totally horrid...funny thing is that YouTube app on the box plays everything in HD if available, but the regular TV service cuts off and on. Not to mention that the TV portion of the Vmedia app is very buggy. Turning it on, and getting to a regular TV channel is challenge sometimes. Select the channel and it loads, and 2 seconds later it cuts off and the box auto reboots.

Tonight, the box won't even boot up and I'm wasting my time redialing back for tech support because the representative that put me on hold isn't bright enough to call me back at the phone number I gave them to lookup my account with after hanging up on me. So I can say I've been on hold for more than 40 minutes...thought I'd kill sometime writing this review to show everyone just how displeased I am.

member for 9.7 years, driveby review (so far)
lodged 9.7 years ago

dxchow500
join:2014-06-16
Canada

dxchow500

Member

Just wasted more time.

Continuation of the review. After writing the initial review, while on hold for support, I was promptly dropped again at 8:35pm June 16, 2014. The queue suddenly made me leave a message. I didn't hit any options, I was waiting for someone to answer, and suddenly, it went to a voicemail message asking me to leave my name and number (no choice to stay on hold for next available rep). I'm pretty livid right now as I don't want to call back tomorrow and hold for another 20 minutes to go through this circus all over again.
GeorgeBurger
join:2011-12-30

GeorgeBurger

Member

Hi I am really sorry about your experience.

I would like to help if I can, and certainly woyuld like to look into your file to see who treated you so carelessly. Can you give me your ID info?