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Review by jromyn See Profile

  • Location: Canada
  • Cost: $102 per month
Bad - Just like Rogers they offered me 15% off for 3 months when I cancelled
They are just as evil as rogers and bad customer service

I originally wrote a longer post summarizing my thoughts and I noticed that within 10 minutes it was deleted from Vmedia Moderators on the Vmedia forum websites. So I decided to come here to get the message out.

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I am upset that Vmedia is disrespecting their loyal customers. Only when you call to cancel are you offered a discount. I was offered 15% off my cable bill for the next 3 months. I declined and told them that I had already made up my mind to cancel.

Just giving anyone else a heads up that thinks they were wronged and disrespected when they raised all the grandfathered plans that if you call and threaten to cancel your IPTV service you can receive 15% off your IPTV cable for 3 months.

Nothing I am saying is inaccurate or wrong. It's censorship by Vmedia Moderators. It doesn't pay to suppress public opinions.

Cheers,

Jon

member for 9 years, 1 visits, last login: 9 years ago
updated 9 years ago

GeorgeBurger
join:2011-12-30

GeorgeBurger

Member

Grandfathered Price Adjustment

Jromyn I am very sorry to learn about your decision to leave us. We do indeed respect our customers, especially longstanding ones such as yourself, and that is why we put off increasing the costs of any of our services for almost two years.That definitely distinguishes us from the provider you compare us to, which has raised prices three times in that period.

It is also that loyalty, not only to longstanding customers such as yourself, but new ones, that made us decide to grandfather subscribers' prices for as long as five months.Again, the provider you compare us to doesn't do that either, to our knowledge.

Finally, even with our increase we remain the lowest priced TV provider in the market. Taken together it is unfortunate you no longer see a benefit in staying with us. We deleted your post because we felt that your disclosure of the retention arrangement we offered was unfair, and would be misleading to other subscribers, as it was unique to your circumstances. The very loyalty you speak of prompted us to seek to accommodate you in that way. That you chose to publish it on our forum was disappointing. Needless to say you are free to disclose it elsewhere.

seabud
@vianettv.com

seabud

Anon

Re: Grandfathered Price Adjustment

LOL 5 months is a crock i was there less then 3 month and you guys hiked the price. Called and was told nothing you can do? so looks like im out of there at the end of the month!
jromyn
join:2015-03-22
Canada

jromyn

Member

The additional discount felt like an insult rather than a reward.

I just think it was a very unwise decision to raise prices right after one of the worst months of quality of service in December of 2014. I hate knowing that if you complain and call in and threaten to cancel that you offer an additional discount. That is exactly the same tactic that Rogers has been employing for years and it is an extremely frustrating process. Maybe I have misunderstood and you only offer that benefit to customers that have been loyal for a certain period of time (not sure how you calculate that, I was never told that I was being offered a discount as a result of my length of being a IPTV customer). If that truly is the case, as that is what it sounds like you are trying to describe, then why would you not offer it to all of your loyal grandfathered plans to ease the pain of the price increase? How is it fair to offer it to the 10% of people that decide to call in to cancel but the rest of the 90% of your customer base who have been loyal for the past 1 year + and continue to be loyal through the new price increase not receive that discount you offered me.

If that decision was made to reward the loyal customers of 1 year + membership then you should have provided that loyalty discount to all customers on a proactive basis and not pick and choose who receives it- on a reactive basis.

Anyways, all the best in the future. I'm just trying to provide some input on my opinions as a long time customer. I think Vmedia has a lot to improve on in terms of open communication to customers (service outages in forums and emails) and customer relations and public image based on the decisions from the top down.

All the best,

Jon

JasonS
@start.ca

JasonS

Anon

really happy I read these reviews before switching......

I was about reach to make the switch when I decided I had better google reviews on vMedia's quality of internet service before making the switch to their INet+TV and really glad I found this review forum.

Given the George's employee's unprofessional comments, and by his own admission 2 out of every 3 customers are happy that's a 33% customer dissatisfaction rate.

Alarm bells going off everywhere.

VMedia's price when compared apples-to-apples with the same internet (using Start.ca) and TV package/channel lineups (through Bell SAT TV) is poor, a mere $40/month savings - hardly worth taking on the frustrations.