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Member review of XO COMMUNICATIONS


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Ad-hoc XO COMMUNICATIONS Forum

Reviews:
read 206 reviews (68 positive) (79 negative)
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Six Month Rating

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Install Co-ordination:
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Speed test results
Review by bruceko See Profile
UPDATED: 245 days ago
member for 8.9 years, 2442 visits, last login: 1 days ago


Lynnwood,Snohomish,WA
Contract price not specified. (24 month contract)
Verizon (ex GTE)
"None"
"Terrible"
"If You value your phone service stay away"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    Xo is now on hour 18 of a national outage for phone service in Verizon Territory
    We have been on Xo Flex plan Phone and Data service for 2.5 years.
    Our customers have not been able to call our office for the last 18 hours. It has already cost our company tens of thousands of dollars in lost business.
    this has happened for 2 to 3 hours in the past but nothing this bad

    Update 6/08/09
    Service was finally restored at 6pm on Tuesday. Phone service went down about 10am Monday.
    32 hour outage. We had been considering another service provider and called them yesterday. He said he had had 8 other calls from potential customers in the Seattle Everett area today also wanting to switch. We are gone from Xo asap.
    Update
    10 weeks after my post we dumped Xo for Integra Telecom.
    The service with Integra has been good but not perfect.
    Xo owed us about $3500 for future services we had paid when we cancelled service.
    It took over a year and about 20 hours of phone calls to customer service to recover our money. Fun!

    Followup comments:
    view ALL 12 comments

    Cellozzi

    @skylan.net

    First Communications

    I am sorry to hear about the different problems your all having, if you would like a free audit of your current services please contact me .

    Respectfully,

    Frank Cellozzi

    First Communications
    614-635-3210
    permalink · 2009-06-16 14:08:19 · Reply to this
    Forums » comments on review of XO COMMUNICATIONS

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