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Review by filcro1 
Posted: 1.7 years ago
member for 1.9 years, 4 visits, last login: 294 days ago
 New York,New York,NY
 Business customer
 $200 per month (12 month contract)
 "Not anymore"
 "Service, connection, features, help desk, tech support"
 "If you have a choice pick another company"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
They have turned into a rip-off poor service provider. We have trouble with them a couple of times a month. Their servers are slow, their connections go down all the time, their e-mail is a joke.
Do a tracert on ANYONE they host and see what you’re getting!!!!!!!!!!!!
They make money by purposely letting a lot of junk mail into your company boxes and charging you for the disk usage when other ISP's would never even let that type of garbage touch their customers. IT’S JUST A WAY THEY MAKE MONEY.
Their email filers DO NOT WORK!!!
When you put in tickets for customer support all they do is send you an automated e-mail. Not once were they able to fix things.
About once a month we go down and we have no e-mail or hosting. I'd say that sucks.
When you call tech support which they charge you $100.00 a year for!!! They lie to you and tell you nothing is wrong. I'm sitting here doing a tracert and getting 200ms to 300ms and they say that's normal and expected. I'd say 20ms to 30ms is normal, with 85ms if your going from east to west. ANYTHING over that is "junk".
They charge twice to three times as much as others and their service and product is a 0 on a scale of 1-10
Our company can't wait to get away from them. As soon as we can we're switching to another company
STAY AWAY!!!!!!
Followup comments:  filcro1
join:2006-09-18
New York, NY
 ·XO COMMUNICATIONS
| XO Communications sucks - STAY AWAY!!! They have turned into a rip-off poor service provider. We have trouble with them a couple of times a month. Their servers are slow, their connections go down all the time, their e-mail is a joke.
Do a tracert on ANYONE they host and see what you’re getting!!!!!!!!!!!!
They make money by purposely letting a lot of junk mail into your company boxes and charging you for the disk usage when other ISP's would never even let that type of garbage touch their customers. IT’S JUST A WAY THEY MAKE MONEY.
Their email filers DO NOT WORK!!!
When you put in tickets for customer support all they do is send you an automated e-mail. Not once were they able to fix things.
About once a month we go down and we have no e-mail or hosting. I'd say that sucks.
When you call tech support which they charge you $100.00 a year for!!! They lie to you and tell you nothing is wrong. I'm sitting here doing a tracert and getting 200ms to 300ms and they say that's normal and expected. I'd say 20ms to 30ms is normal, with 85ms if your going from east to west. ANYTHING over that is "junk".
They charge twice to three times as much as others and their service and product is a 0 on a scale of 1-10
Our company can't wait to get away from them. As soon as we can we're switching to another company
STAY AWAY!!!!!! | |
| | AdrianG17
join:2006-10-26
New York, NY
| Re: XO Communications sucks - STAY AWAY!!! I'm sorry you had this kind of experience with your service provider.
$100.00 a year for tech support is INSANE!
If and when you are available to switch providers please consider using USLEC/Peatec Communications. If there is anything that we could do for you, I can be reached at agonzalez@uslec.com
Good Luck,
AG | |
| | 
grudog
@xo.com
| You don't get charged for tech support!!!!
Hosting has started a new thing for after hours support ONLY ON THE WEEEKENDS..... Get your facts straight
Good luck with your other carrier your going to need it!!!!!  | |
| | | mediamath
join:2006-11-20
New York, NY
·XO COMMUNICATIONS
| Re: XO Communications sucks - STAY AWAY!!! I didn't know that XO employees could post here.
I thought the Internet was open 24/7. I guess if you're an XO customer you're lucky if you get service at all.
I just got off another blog with a guy that's been given the run around by XO and he thinks that XO employees are going out of their way to make his service bad because they can't fix his issues and want him to just go away.
For someone to say that XO Communications sucks is not so bad because they do. But now they are finding out who is posting on these reviews and punishing those customers by placing their sites on OLD slow servers. Talk about the EVIL empire.... | |
| 
BuggyBoyOKC
Sirius God
join:2000-11-19
Yukon, OK
 ·TowerStream
edit:
November 17th, @12:04PM
| Maybe just DSL I am the IT Director for my company, and have contracted with XO for a 10 Mbps Ethernet (over copper) line as our primary ISP. Once up and running (about 6 weeks) it has been rock solid, and my pings to most carriers within NYC is 3-4 ms.
Granted, this line is more expensive than DSL ($1450/mo.), but I havn't seen XO be bad all around.
We also use USLEC for our Voice T1 (PRI) (strangely enough), and they have been perfect as well!
XO Trace Route:
C:\>tracert dslreports.com
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms (removed)
2 8 ms 4 ms 3 ms (removed)
3 3 ms 3 ms 3 ms p3-0-0.mar2.nyc-ny.us.xo.net [207.88.86.169]
4 3 ms 3 ms 3 ms p5-2-0.rar2.nyc-ny.us.xo.net [65.106.3.49]
5 3 ms 3 ms 3 ms p1-0.ir1.nyc-ny.us.xo.net [65.106.3.42]
6 3 ms 3 ms 3 ms 206.111.13.6.ptr.us.xo.net [206.111.13.6]
7 5 ms 5 ms 5 ms tbr2-p013802.n54ny.ip.att.net [12.123.0.86]
8 4 ms 3 ms 3 ms 12.122.84.53
9 4 ms 4 ms 4 ms att-gige.esd1.nwr.nac.net [12.119.140.26]
10 9 ms 4 ms 4 ms 3.ge-3-0-0.gbr2.nwr.nac.net [209.123.11.189]
11 156 ms 142 ms 43 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
12 27 ms 23 ms 24 ms www.dslreports.com [209.123.109.175]
Trace complete. | |
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