Review by Zaber member for 11.6 years, 3142 visits, last login: a few hours ago lodged 4 years ago
Cleveland,Cuyahoga,OH
Business customer
Contract price not specified.
(36 month contract)
"Willing to split a T1 between voice and data"
"Difficult to get any changes done"
"Never Again"
Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
When we first had the service installed it was great. XO installed the equipment, and it was a very smooth transition from out other phone carrier. Everything went well for about the first two years. Then we started planing for a company wide increase in data capacity. We could not get quotes from the sales staff. At the same time the number of support issues had increased several times over. It became almost imposable to contact anyone there, and our four hour response time became we will get to it when we get to it.
Cleveland,Cuyahoga,OH
Business customer
Contract price not specified. 
"Willing to split a T1 between voice and data"
"Difficult to get any changes done"
"Never Again"
