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Review by pdkdsl See Profile

  • Location: Sacramento, Sacramento, CA, USA
  • Cost Contract price not specified.
  • Telco party XO Communications
Great value, good performance and quality.
Can be hard to track an open problem ticket
I've been using XO for 5 or 6 years now and have been very pleased.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I thought I would update this review. It is now March 2013 and I have all but 1 of my offices on XO. Most have 3.0 mbp Flex with a couple of 1.5's and one 4.5. The service is still as rock solid as ever. I can't remember any significant down time over the last 12 months and the speed is always exactly as advertised.

One thing that I especially like is that I have the same Account Rep and Sales Person for the last 6 years. They know my setup and are very helpful.

I still have one office on AT&T and while they have improved somewhat over the last couple of years, I still think XO is the best bang for the buck.

Best Regards

When I first started using XO I was concerned about moving away from Pac Bell (now AT&T) but I needed faster internet access at locations where AT&T does not provide DSL and T-1's at the time were over $1,000 per month. I put XO in at two locations and let them run for a year. The bundled service includes all my data and voice.

I had no major problems during that year and then started to move the rest of my locations to XO. I currently have 5 offices on XO and am in the process of moving 2 more this month. The only office that I still have problems with (both voice and data) is on AT&T in an area that XO does not serve.

member for 15 years, 6 visits, last login: 11 years ago
updated 11 years ago


WiFiguru
To infinity... and beyond
Premium Member
join:2005-06-21
Seattle, WA

WiFiguru

Premium Member

XO

XO is usually pretty good at what they do.

Glad you have/had a good experience with them!
PDXRobin
join:2013-04-08
Portland, OR

PDXRobin

Member

Ever check your XO bills?

XO has no regard whatsoever for rates and discounts agreed to in their term agreements. Within weeks of signing a new agreement for one of our 9 sites, XO increased the rates. They notify customers in their bills of rate changes, expecting the accounts payable people to read the bills! They reduce promised in the signed agreements discounts at will. This company has no integrity. They require now 45 days notice to disconnect and will not accept more than 60 or 90 days notice, the reps don't seem to know which. They take 5 to 6 months to stop billing for services after the requested disconnect date. If you don't watch your bills and demand they stop billing, XO will continue billing forever. If you are not watching the billing you are getting ripped off. If you are allowing your agreements to auto renew, you are paying too much.