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Review by Andrew Wang 
Posted: 47 days ago
member for 47 days, 0 visits, last login: 47 days ago
 San Leandro,Alameda,CA
 Business customer
 $600 per month (36 month contract)
 about 70 days
 "Reliable service"
 "Serious unfixed billing problems"
 "Used to be a good company, now RUN AWAY!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I used to be happy with Alligience (now XO's) service, although they raised my rates between the time I signed the contract and when service started. This was per a tariff filed but not approved before I signed the contract. Bummer.
My real problems started when the contract was about to expire and I wanted to move our company to Telepacific to take advantage of their higher shared T1 transfer rates. DSL is really slow in our business area. I know in our contract with XO, it says that if we do not give 30 day notice before the end of the contract, then the contract will renew automatically for two years. I have wisened up and before signing a contract with Telepacific, that they modify the contract for a month to month term after our initial contract expiration. They readily agreed and did it.
I started calling XO two months before our contract expired to cancel. The cancellation was not completed properly, and over several calls, the agents looked up the info and re-entered the cancellation order and told me that it would take up to 30 days for the cancellation to show up in the billing. Also I was told to give the cancellation order number to collections if they ever called.
Six months later, the service is cancelled, but a second collections agency wants me to pay a ->$12K- cancellation charge. Of course I dispute it, and call XO twice, and every time the information is supposed to go to an 'analyst' and I 'will get a call back within a week'. I never get a call back from anyone at XO about the bill. The collections agency person gets me a reduced total which she tries again to collect from me. When I ask for paperwork, she claims she hasn't ever tried to collect funds from me, and basically knows nothing. .
The whole situation is a mess, and I would sue XO but they'll probably go bankrupt by the time a court case goes through. I guess I'll just have to buy their remains at auction.
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XO COMMUNICATIONS
