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Review by siljaline See Profile

  • Location: Montreal, QC
  • Cost: $68 per month (12 month contract)
  • Install: about 2 days
  • Telco party Bell Canada
Generally fast DSL High Speed package
Support is getting somewhat better
Good equipment | Poor Support
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

The Bell.ca Login page requires knowledge of web based ISP pages which are rather unique. Cookies are always required.

The Support pages are OK, but pale to other ISP's. There's much room for improvement here as better Support online prevents Call Centre congestion.

Example here on how to change settings on your 2Wire Modem could be simplified.
»support.bell.ca/Internet ··· gs_on_my

Bell seems to have stopped pushing third party anti-virus software which is good, or at least I've not heard of anyone being bothered to install any.

Bell Canada is always in a state of flux so those that are ISP shopping should be aware that an installer arriving at your door may be a new hire and thus freshly brainwashed and looking to reinvent the wheel. I had such an experience some time ago which I reported.

There has been much less totally unannounced drops in connectivity for those of us that burn the midnight oil. Whoever fixed this should be sitting in an office.

The Service satisfaction email that are sent never have a conclusive feedback method, as there are many things I could tell Bell how to improve their service as many I know and service are Sympatico users.

I omitted to mention the Bell Speed Test uses Adobe Flash thus loading an LSO on your Browser - find one that does not do this.
»support.bell.ca/Internet ··· eed-Test

The Cell Centre Agents in the Philippines have been somewhat robotic in their responses - and apparently reading from a scripted reply system of late, this has met with great disappointment from me as I had given them high praise previously.

Someone brought this to my attention which I find somewhat useless is the service status page.
If your connection is down how are you supposed to use a web page to verify if your connection is working correctly ?
Link: »support.bell.ca/Internet ··· e-Status

Bell had a serious outage issue that started on September 20, 2014 which included email outages and slowness, line (Internet) disconnects without any warning.
The Call Centres said they were "putting in new equipment" - that was and is *dumbed* down from Management to: - "we really don't know why this is" -
I have a local friend on a similar service that was out for three consecutive days. Anyone that has suffered any _downtime_ as a result of these recent outages should dispute them with Bell Canada as they will not offer a refund for an outage nor will they admit there was one if you ask.

Beware of Call Centres in Tunis | Tunisia - the agents that I spoke with sounded like they had just come in from a bender and completely lacked interpersonal skills. Someone at Bell Canada forgot to tell these new outsourced folks that most of the folks calling were English speaking.

I've made this off-shore call centre issue clear to management at Bell Canada in Montreal - they are looking into it. Blame Bell CEO George Cope for cutting costs at the customers expense.

Update review profile to show monthly telephone charges at $67.95 before tax - those looking in should be well aware that Bell Canada bundles billing, meaning - if you choose other services with Bell, Bell TV (as an example) your monthly billing could be well in excess of $250.00

Don't let a Call Centre Rep parlay you into added charges you will regret down the road. Ask friends that use Bell Canada as an ISP and provider of other services first before signing up for anything else.

A hard to find page is how to ESCALATE an issue with Bell !! |

»support.bell.ca/Billing- ··· omplaint

Most recent Speed Test which is slower than I expected since the Bell Rep change the Modem to defaults
»www.speedtest.net/my-res ··· 16468716

Overseas Call Centre issues continue especially with congestion at peak hours. Reach out to Bell in whatever other ways. Language at Call Centres is an issue which may protract a problem longer than necessary.



member for 21.4 years, 4163 visits, last login: 7.1 years ago
updated 7.4 years ago

Stojko
Premium Member
join:2007-10-20
St John's NL

Stojko

Premium Member

Canada does have a better ISP

TekSavvy.

anonymousse
@teksavvy.com

anonymousse

Anon

better isp

absoluement teksavvy
audiofool
join:2000-11-22
London Ont

audiofool

Member

what they said

^ +1

WaitForGodot
join:2009-01-07

WaitForGodot

Member

Anything is better than Bell

Bell forced me to make the best decision, I switching to Teksavvy. (Read my reviews).

renton
Come On You Spurs
Premium Member
join:2002-01-05
Toronto, ON

renton

Premium Member

TSI

Teksavvy is indeed better.
dra6o0n
join:2011-08-15
Mississauga, ON

dra6o0n

Member

New monetization system

You gotta use their DNS, which redirects YOUR connection through their servers, enabling them to sell you things relevant to your activities.

Anyhow, Sympatico is a really really old service category and seems to be of the ADSL variant, where as Bell Fiber would be around the VDSL variant.