Review by siljaline
Good "Generally fast DSL High Speed package"
- Location: Montreal, QC
- Cost: $67 per month (12 month contract)
- Install: about 2 days
- Bell Canada
Bad "Unexplained drops in line quality are never reported and appear to be an eternal gremlin at Bell Canada "
Overall "Good ISP but always room for improvement. "
|Pre Sales information:|
Value for money:
(ratings match consensus)
The Bell.ca Login page requires knowledge of web based ISP pages which are rather unique. Cookies are always required.
The Support pages are OK, but pale to other ISP's. There's much room for improvement here as better Support online prevents Call Centre congestion.
Example here on how to change settings on your 2Wire Modem could be simplified.
Bell seems to have stopped pushing third party anti-virus software which is good, or at least I've not heard of anyone being bothered to install any.
Bell Canada is always in a state of flux so those that are ISP shopping should be aware that an installer arriving at your door may be a new hire and thus freshly brainwashed and looking to reinvent the wheel. I had such an experience some time ago which I reported.
There has been much less totally unannounced drops in connectivity for those of us that burn the midnight oil. Whoever fixed this should be sitting in an office.
The Service satisfaction email that are sent never have a conclusive feedback method, as there are many things I could tell Bell how to improve their service as many I know and service are Sympatico users.
For those new to Bell DSL - stay well away from the Sagemcom routers, specifically request 2Wire gateways in lieu.
I omitted to mention the Bell Speed Test uses Adobe Flash thus loading an LSO on your Browser - find one that does not do this.
The Cell Centre Agents in the Philippines have been somewhat robotic in their responses - and apparently reading from a scripted reply system of late, this has met with great disappointment from me as I had given them high praise previously.
Someone brought this to my attention which I find somewhat useless is the service status page.
If your connection is down how are you supposed to use a web page to verify if your connection is working correctly ?
member for 11.9 years, 3140 visits, last login: a few hours ago
updated 10 days ago