Review by stephen d8  - Location: Laval,QC
- Cost: $35 per month (12 month contract)
- Install: about 10 days
 Bell Canada
Good "`"
Bad "All the rest"
Overall "Try to avoid them and all of bells resellers"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have had multiple problems with there service/hardware.
1. The modem/router they send are VERY VERY bad.
2. Outsourcing techsupport meaning bad tech support.
3. Route Tracing is bad.
4. Pings are high
5. TechSupport are misinformed
6. Various miscoulanious error/bugs
Thats all i have to say.
member for 7.8 years, 204 visits, last login: a few hours ago
updated 3 days ago
Comments:
 | | Bell DSL - bad to worse Bell sympatico (as in, someone should feel sorry for anyone using this service?) DSL for 18 years in an old neighbourhood. At the time we were 'cutting edge' high speed (non-modem) as a test neighbourhood. A few years back when paying for 2MBs speed we were getting much slower speeds so called Bell and they 'upgraded' us to 5 MBs speed. We never got more than 3. Last summer called and complained. They denied any knowledge of upgrading us previously to a higher speed - even though we had been paying more for a higher speed service, which we weren't getting close to (read the fine print - speeds up to......). They worked some magic electronically, came out to look at local hardware (I'm not a techie so don't know the lingo) and promised improved speeds. For a few days we got close to 3 MBs speeds - the best we've ever had.
We've been calling almost every month since and the reasons we get are almost comical.
First it a faulty power cord for the DSL modem. Replaced but no better.
Then it was something they could do from their end. Speeds ranged from 0.05 MBs (if I could even access the website to do a speed test without timing out) to 2.5 Mbs (rarely), average probably 1.5 MBs. Never better than 2.5 MBs.
Then it was a faulty modem. They said it must have been a refurbished one that they supplied us with in the beginning (a year or two ago they replaced our old modem as it was outdated). OK. They sent a new modem. It had a 'refurbished' sticker on the side of it. Hilarious. Hooked up - speeds still 1-2 MBs.
Then it was something they could do from their end again - flip a switch, grease some wires, cajole some electrons and they promised (PROMISED) that our speeds would be no less than 3 MBs (which as pathetic as that is - our Neighbours on Rogers are getting 20 Mbs) I would have accepted. Since then speeds.....0.5 to 2 MBs.
So - apart from feeling better for having ranted, and perhaps warning anyone and everyone away from Bell, anyone know when FibreOptic will be rolled out into older neighbourhoods in north London (south of Fanshawe, west of Richmond). Otherwise I am going to have to switch to Rogers.
Currently it is literally faster for me to get in my car and drive to work (10 minutes drive for 98 MBs speeds) to do anything requiring downloading, than it is to wait at home for the browser to load pages......
Sign me ---- Sympatico-loco. | |
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