Review by ajhaji
Good "Depending on line conditions, it can be quick and reliable."
- Location: North York,ON
- Cost Contract price not specified.
Bad "Slow compared to cable and VDSL. Bell has serious logistical issues."
Overall "Bell is killing off their Sympatico brand and moving to Fibe."
|Pre Sales information:|
Value for money:
(ratings above consensus)
I have been a Bell customer off and on for the past several years. I'm currently a subscriber to their Bell Fibe service, for which I have written a separate review. This review will focus on my past experiences with Bell's sub-10 Mbps service, previously known as Sympatico.
About five years ago I had a very poor experience when I tried to get Bell Sympatico set up in my university dorm room. Installation was a hassle--they lost my initial order, so I had to order it a second time. They shipped the modem quickly but it took weeks to get any sync. When it was finally installed the speeds were garbage--well below the 6 Mbps advertised speeds. I called them and they claimed that 1.7 Mbps was entirely normal for a 6 Mbps line, and suggested that I upgrade to a higher tier to improve it. I ended up cancelling the service within days and went with Rogers instead.
Bell's current DSL offerings have pathetically low usage caps. If you do any sort of downloading or BitTorrent, expect to go over those caps regularly.
Bell has been rolling out Fibe as quickly as they can, but there are still many places where Fibe isn't available--and in those places, you're lucky if you can get 5 Mbps from them. One of the businesses I consult can only get 6 Mbps service, and Bell doesn't seem to have any desire to improve that. If Fibe isn't available I usually recommend to friends and family that they go with cable Internet instead, as 5/6 Mbps is really not remotely fast enough for today's needs.
Sympatico as a brand seems to be dead. Let's hope Bell's sub-10 Mbps offerings follow suit.
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updated 1.4 years ago