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 Review by infamouskid 
UPDATED: 1.2 years ago
member for 1.8 years, 379 visits, last login: 3 days ago
 North York,ON
 $48 per month (36 month contract)
 about 15 days
 Bell Canada
 "good promotions... but thats about it"
 "slow responses.. manager and supervisors never call back. tech close tickets to problems not solved."
 "another cybersurf tactic company. hook and sink you."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Im not even gonna hide who i am to these bastards.
my name is brian my username is xxxxxxxxx and bell sympatico has screwed me over. they were nice in the start even gave me the xbox 360 promo. took them a lil while to get me connected cuz it was a wet to dry loop conversion. 15 days total.
first modem i got didnt work properly. sent me a new one. 5 more days. got new modem.. they sent wrong model. 6 more days. got modem however speed fluctuated called in went through the basic hardware setup and browser cache clearing as well as tcp stack reset. problem was escalted was told i would get a call back in an hour. no call back that day. recieved a call the next day all the tech told me to do was remove all telephones for 10 minutes. no call back. 1 day goes by 2 days go by. 3 days go by fed up and pissed off cuz my voip isnt stable anymore cuz the dsl synch is now intermittent so i call and after cussing out 2 agents i get a manager. i tell them what is wrong...i demand some sort if compensation and refuse to pay for days of service down. i tell him what has heppened and yet again they put me through the same procedure... clear cache blah blah blah call you back.no call back 1 day no call back 2 days. i call back again this time i am yelling at the agent who is in a call center not in canada and he verifies taht my line speed is 798 down and 512 up he reccomends they change my line profile i am redirected to a manager they look into my call history and say they cannot offer me any credits for the downtime cuz my "speed are within range" now my new profile is 1.5 meg down and 512 up apparantly i am also told my line synch is now much better with a lower profile. so i hang up and let my kids do their homwork. i go on a business trip come back 1 month later turn on my iptv box... bam. unable to connect to service look over at dsl modem. dsl light is solid...??? log into router pppoe login attempt....6 failed attempts over 5 minute gap intervals. checked log for the last hour.... 11 disconnects!!!! wtf is going on. call bell same ring around the rosey tour. sir your line is now a lower profile the system automatically adjusts the line speed according to "my tool's results"?? problem escalated again antoher ticket opened.. call ends. no call back i call in again promised the service would be looked into in the next 48 hours. i go to work... come back home same crapola. now my wifes mom is getting mad cuz the iptv servive keeps crapping out or is always in a buffering state. anyways i tell them wait 2 days as they said it woudl be fixed. i leave for work again gone for a month. get back now my kids are pissed off cuz bell wouldnt talk to them over the phone and the internet not fixed yet again. i recieve a letter in the mail asking me for payment from bell sympatico...yeah right.. so ic all them bitch them out... wow this is new... "sir can you please make sure you have filters connected on all jacks.." "ummm i just tol dyou i went through this with 3 other agents do you look at the call logs?" "one second sir please wait while i read this"......10 minutes on hold "sir i am goin to have to escalate this to a 2nd level tech" (WTF??? isnt this tech support) anyways yadda yadda yadda same bullshet over and over... i end up hanging up 4 1/2 months now. no resolution.. no techs sent out to check the physical status... no one from co has called or even attempted to troubleshoot my problem. i called bell one last time to try to resolve this...well well well i am immediatly redirected to billing right after i put in my phone number. agent was nice he says he used to work in tech support checks my line stats listent o my explaination reviews my call log and says he will personally talk to 2nd level tech and try to find the problem he also says he will try to speak to someone about crediting me for the downtime because my account is now suspended. puts me on hold...15 minutes of holding...."hi sir thank you for choosing bell sympatico... can i get your b1 username" (WTF!!!) "uhhh what department to i have?" "tech support sir may i have you b1 username please" "b1kxvv86" "ok please wait...sir your account shows it is suspended i will now have to trasnfer you to billing" (WTF!) "hi sir what seems how may i help you"............at this point i verbally took a crap in his ear.. im pissed off beyond resolution..he refuses to help me and refuses to rad call logs. he then listens to what i say. "ok mr bell..would you pay for a car that does not work?" "yes yes i would i have a car that does not work....does your xbox work? do you like your xbox?" (WTF who does this guy think he is) tries to mock me again by saying if you want our techs to troubleshoot or even look at your account you have to pay. anyways i tell him he's being rude.. told him off and demand a new agent on the line a female supervisor who kindly says i have to pay my bill i tell her the whole story she sympathizes with me and says.. "sir it is the end of the day i can try to escalate your problem to someone higher up but everyone is one they're way out now. so i can try calling you back around 11:30 am tommorrow...it will be either someone higher then me and if they cannot call you i assure you it will be myself." "okay thanks maam do that"... guess what??? 2 days later no fukkin call. 11:49 pm i log onto DSLR and RFD websites... both reccomend tekksavvy.com and open my new browser and sign up. time is now 12:19am august 10th.... 11:14am i get a call on my phone. hi may i please speak to mr brian javier. (yup thats me) sir we at teksavvy(shit that was fast) cannot install our dsl connection on this line due to the fact that your line has many errors on it and it is not properly filtered within your building...PAUSE....
DID THEY JUST FIGURE OUT WHAT THE PROBLEM WAS? IN LESS THEN 24 HOURS!!!
RESUME....
"what do you mean sir?" "well from what our line reads say your line is not properly filtered.. to make things easier to undersand ther eis a room in your building that has a bunch of cords coming down and property management needs to have an interconnect company install a dsl filter on the line because your door buzzer is interfering with the lines service. so we cannot unstall the dsl line unless you want to experience the same speed you have currently" "sir can you mail me me this info so i can show it to my super and have this done?" "yah no prob you juss need any dsl filter" "i have extra corning filters" "oh those ones are good they are like 12.99 each" "thanks so can you mail me the info" "no problem it should arrive soon...should i put the your order through anways sir?" "yes please what you guys did in 24 hours bell could not do in 4 1/2 months thank you." "thank you for choosing teksavvy have a great day" (WOW) guess what??? i check my mail after shopping at the mall with my family and this is what i see in my inbox... as the agent said..
support@teksavvy.com DSL Order Confirmation 4:54 PM 3 KB
got my login info config'd my router and voila...i'm surfing baby. now all i gotta do is send this letter to my super and the problem is gone. so after doing this i am now on DSLR website writing this review. bwt for some odd reason my wife says to give a bell a chance to explain.. lol we'll see what they say after reading this.
SCREW YOU BELL!!! you guys really dont care about your customers.
***UPDATE***AUG 21 2007
»Dig Bell?
after sending an email to the office of don brunette i got a call the next morning at 10:11 am from a senior named tony. he has since cleared all money owing took the time to read all posts i made on this forum and even questioned every agent that spoke to me over the last 4 months and put them all under review. looks like don is listening and is pretty pissed at the level of "support" being given to his customers.
the same day a field tech arrives at 12 and examines the lines and runs some tests. don calls me again after speaking the techs manager and follows up with me explaining the procedure of events to take place. we then talk about more in detail how i felt about what happened and he asks me where he thinks i as a customer was failed. chat continues for about 25 minutes. he then gives me the names of the field techs that will be making visits to the property and provides me with his personal cell number should i have nay other questions and we call it a day.
the next morning.. i get a call from don again asking what time the tech may come he then assures me again he will follow as usual. then get a call 15 mins from the field tech asking me let him in. during the field techs investigation he finds that he is unable to properly find my pair in the building demarcation room. he tries the tracer approach on every pair in my apt. nope nothing. done calls and follows up during the proccess and they come to the conclusion that the "riser" dept has to be escalated to find out where my phone lines are going?(wtf)
pause...
ok so basically the phone lines in my appartment are not goin to the basement telco demarc room. they are leading somewhere else in the local area.
resume...
don then calls me again and gives me the names of 2 senior field techs who will oversee this entire process their names are gary and mitch and i am once agai provided with cell numbers of both. i then get a call from gary about 30 mins later.
he goes over his notes he recieved and asks me a few questions about what i saw and what he will be doing and explain this will take 48 hours overall.
it is now 1 day later and the tech has visited the property a few times and has been into several appartments below with the riser staff investigating this line. i am called everyday frequently with reports and assurances and i was also sent upgraded hardware from the exec office personally the next morning rushed delivery a brand new 2wire 2700hg. WOW thank you.
so far to tally up what bell has adressed..
1.my messed up 2 modems that the techs sent out and the 1 wrong type. FIXED
solution...i got a brand new 2wire 2700 home networking router/modem.
2.my rollercoaster ride with rude and improper agents. FIXED
solution...all agents are now under review.
3.my screwed up inside wiring and bell business office order mess up with my phone lines. Work In Progress
solution...field techs still working with seniors and riser staff
4.my bone to pick problem with the billing deptpartments failure to see that this balance was not being paid becuase of tech support's failure to find and fix my problems. FIXED
solution...Tony personally cleared all amounts owing and again launched an internal investigation and put all billing agents involved who called and spoke to me under review.
5.transfer of dsl service to the 2nd pair and installation of a dedicated jack that bypasses my building intercom.
Still Pending
reason...this cannot be done until the field techs and riser staff find my actual phone line.
i am overall relieved and happy matters are meeting measures now. i will update this review tommorrow again.
Followup comments:  
Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
 ·Bell Sympatico
| Don't get too happy yet... A few things bother me here:
- Bell never sent a tech to determine what your issue was, and they should have;
- Teksavvy never sent a tech to determine what your issue was, and they should have as well;
- To make the determination that your issue is with your intercom system within your apartment building can't be done over the phone since it may not actually be the issue. The problem might be the line coming into the building or an internal wiring issue that has nothing to do with your intercom system;
- Lastly, your problem isn't fixed yet and you have two possible outcomes with your super: The first being that he refuses to purchase an intercom filter; The second being that the problem wasn't with your intercom and filtering it does not fix your issue.
I don't expect you, as a customer, to know all this either. You're simply relying on someone who sounded very confident in stating that the issue is your intercom. However, like I mentioned, without sending someone physically to your apartment building, no one can make that determination over the phone.
Good luck and let us know how it goes. | |
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infamouskid
join:2007-01-24
North York, ON | Re: Don't get too happy yet... im looking around for a company that can go into the telco room and do this work. anyone know how to go about this? | |
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The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON | Paragraphs You need to use some paragraphs, that thing is huge! | |
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infamouskid
join:2007-01-24
North York, ON | Re: Paragraphs well when your pissed off and in the heat of anger. all that proper stuff goes out the window.
--
"carpe diem" | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs: | suggested edit You might want to edit out your b1 ID... | |
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