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Member review of Bell Sympatico


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Reviews:
read 999 reviews (394 positive) (399 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$50 per month avg ($25 to $150)

Speed test results 3 year trend
Review by meshif See Profile
UPDATED: 2.2 years ago
member for 2.1 years, 627 visits, last login: a few hours ago


Windsor,ON
$35 per month (12 month contract)
Bell Canada
"Fast and stable connection"
"Tech support is mostly overseas"
"Good deal if you can do your own tech work"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I was with Sympatico then transfered to Primus which was a nightmare but
    thats another review. When I switched back to Sympatico I signed up for
    $35/month and got my new modem (SS5200) in 2 days but it was DOA. The
    invoice even stated 'defective'. A call to India later and started by
    arguing whether there is a power switch on this unit. Finally I was asked to
    reboot the unit which after an hour and a half still showed no signs of
    powering up. After stating this and the fact that it was flagged as
    defective they sent me a new one. Another 2 days and I had a shiny new
    SS4200.
    I hooked this one up but no service for about a week or two. A couple calls
    resulted in rebooting the modem and rebooting the pc to safe mode. Also I
    was moved to a couple COs until they finally replaced the wires to my
    building and I got service.
    It was great for about a year then I got billed for exceeding the 1GB
    transfer cap. I called about the charge and thats when I found out about the
    cap limit. Since I didnt know about the limit they credited me for that
    month.
    Then I asked them about getting a static IP since I run a server on my pc
    and the tech didnt explained that their server gave me an IP address each
    time I dial. I explained that I wanted their server to give me the same IP
    each time I go online. He didnt understand what I was talking about. A
    couple more calls and I got the same story then finally I was told static IP
    is unavailable on residential packages.
    They pitched the plan I currently have on a few of the above calls so I
    called in to upgrade. About 2 more calls that week and it was activated. The
    first 6 months I got credited on most of my bill(and it paid most/all of the
    bill). My speeds took a giant leap and my 1GB cap seemed to disappear. 1GB
    is my average daily transfer most of the time and no "extras" on the bill.
    Finally my modem died and I called to order a new one. The tech ran me
    through the standard troubleshooter but didnt know what the results meant.
    Luckily I did and was able to explain it for him. He decided my ethernet
    cable was at fault so he would send me a new one. When I told him that my
    USB cable didnt work either he diced to send me both cables. Another call
    the next day and he couldnt do anything because there was a pending order.
    The next day I got the cables so I ordered the modem and got it in 1-2 days.
    I hooked it up and was back online immediately.
    My overall downtime after about 3-4 years has been about 1 -- 1 and a half
    months and I am pretty satisfied with the service. I am able to host a
    website and download torrents with good speed and very rarely lose
    connection.

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