Review by core2extreme 
UPDATED: 1.9 years ago
member for 1.9 years, 27 visits, last login: 28 days ago
 Laval,QC
 $39 per month (12 month contract)
 about 20 days
 Bell Canada
 "Consistend speed (but slow)"
 "Absolutly idiots at tech support"
 "If you like hassle, frustration, and high price, than this ISP is for you!"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I recently upgraded from High Speed Edition (5Mb) to Total Internet Performance (7Mb). But after more than a week, they did not upgrade my DSL profile. So I contacted Sympatico yesterday and they have sent a technician to fix my DSL profile. And a technician from their "test center" called me and told me the problem has been fixed. However, I just did a speed test and the speed instead of being raised, it has been LOWERED! I previously got 4300Kb/580Kb and after the profile correction yesterday, the connection is now 3450Kb/580Kb.
Contacted tech support again, and they basically told me call them again next week.
What kind of absolute idiots are operating their service? Don't they understand that I switched to the 7Mb service to get better speeds (not worse speeds). I should have cancelled directly after my HSE term and go with Acanac. Now I am stuck with this useless service for another 12 months.
Anyone experienced this sort of situation? What do you suggest me to do now?
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