 Review by TwentyMBPS 
Posted: 2 years ago
member for 4 years, 113 visits, last login: 113 days ago
 Toronto,ON
 $62 per month
 about 7 days
 Bell Canada
 "Stability"
 "Tech support, billing department, billing issues, cost per Mb"
 "If you can get Sympatico, you can probably get TekSavvy, go with TekSavvy instead."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Left Bell Sympatico after 10 years of loyalty
ORIGINALLY POSTED IN THE SYMPATICO FORUM.
Here's a letter we sent to senior Sympatico management:
Management,
We've decided to leave Bell Sympatico after receiving your services for over 10 years, which included dial-up, Nortel 1-meg, High Speed and then High Speed Ultra. It is simply due to the fact that for the last few months we continually have to go through telephone wars with customer service for simple billing issues. In particular, we're being charged $62.70 (including taxes) per month for the 'ultra service', and can only attain a maximum download rate of 4 mbps, which is disturbing, considering a faster 7 mbps service is offered by Sympatico at a lower cost of $56.94 (including taxes) per month. We tried to upgrade to this new plan but were unable to since Bell's equipment is outdated and limited, and therefore cannot provide us the speed and quality of service for which we would pay.
$62.70 for 4 mbps or $56.94 for 7 mbps, which plan would you personally choose, and would you accept that you're paying more for much less, each month. Its clear that we are unable to attain a faster download rate than 4 mbps, so why can't we be billed accordingly, and most important of all, fairly?
Thousands of your current and former customers, as well as your competitors and the CRTC, are well acquainted with your conniving and misleading 'up to x mbps' speed propaganda. Ultimately, customers should be charged according to the service they receive, which is only limited by Bell's old and inferior residential service technology. This is common sense.
We didn't cancel your service and go with cable based internet when you 'accidentally' canceled our service twice, and took 7 days to restore it both times, not even when you failed to bill us for 6 months and then suddenly sent us a massive bill, not even when we moved to our new address and were downloading at 23 kbps for 2 weeks, yes that's twenty-three kilobytes per second, not even when we were forced to decipher heavy accents and robotic unintelligent responses from your Indian call centre, not even when your domain name servers were malfunctioning for a full year causing intermittent browsing issues, not even when certain members of our family could not, and still cannot, register their firstname.lastname@sympatico.ca e-mail address because of errors in the Sympatico e-mail system, no, we're cancelling because we don't have the time and energy to argue with Sympatico billing each month and explain to them that we're not receiving a fair price for our services, in the slight hope that a minuscule credit may be applied to our account and a justified rate can be achieved.
If you continue on this path, you will lose many more customers, and your larger, brighter shareholders will definitely look to the cause.
Sincerely
The (name withheld) Family - Oshawa, Ontario
UPDATE: We ordered TekSavvy DSL unlimited, same speed, half the price, no cap, no throttling, no port blocking.
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