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Member review of Bell Sympatico


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read 999 reviews (394 positive) (399 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$50 per month avg ($25 to $150)

Speed test results 3 year trend
Review by alec See Profile
UPDATED: 1.6 years ago
member for 1.9 years, 151 visits, last login: 322 days ago


Ottawa,ON
$49 per month (8 month contract)
"8month, no contact, free first 3 months, no cap,"
"traffic shaping"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    My Other Reviews·TekSavvy Solutions..
    ·Rogers Hi-Speed
    ·Storm Internet
    Was a 8 month student plan with unlimited bandwidth and such, until they traffic shaped and was useless. Tech support? useless! maybe if they could speak English.

    Followup comments:
    view ALL 3 comments

    root9

    join:2005-04-08
    Kitchener, ON

    1 edit

    to ALL Canadian ISP's

    Speak Proper English
    Don't lie to customers. If you do you are subject to disrespect and anything else you get in return!
    Actually provide information asked for.
    Support must ask permission to do diagnostics since customer may have vital communications active.
    Learn basic networking!

    Email: basic settings and ...
    SMTP: secure TLS? , RFC 2554? ,which port , server name, secure SSL, secure PGP
    POP: server name, port number , secure TLS, secure SSL, PGP?
    Authentication: regular, MSN (NTLM) , Compuserve RPA , MD5 APOP Challenge/Response RFC 1734? , MD5 CRAM-HMAC Challenge/Response RFC 2095, PGP?

    All connection settings must be provided for user/customer.
    ISP must provide which protocols RFC's [»www.rfc.net/] being slowed, blocked, manipulated? What rates and specific times of day? Which headers, files and or file types?
    MTU and all specific connection settings must be given by support.
    Proper knowledge of Operating System being used per customer to connect: Unix, Linux, MAC, OS/2, CPM/M, Sun Systems and etc.
    Basic knowledge of Proxy, WAN, LAN and routing.
    Answer any, that's ANY, ISP related questions!
    Quit canceling service tickets.
    Service persons are responsible to service lines up to Modem.
    Don't lie to customers by telling them to go to higher rated service when you must fix their present one. Especially when connection can't handle higher service!
    ISP has no right what-so-ever to go into Users computer in any shape or form without permission!
    ANY changes in service and or user agreement must be notified to customer previous to implementing such changes! Or it's called unfair business practice, misrepresentation and or Fraud if you do otherwise.
    Any and All problems must be resolved within 24 hours!
    You are an ISP [Internet Service Provider] ... NOT the police or security agency, act like it!
    All legal and documented protocols must not be shaped, throttled and or manipulated below speeds what customer pays for. It is illegal in Canada to mess with any encrypted traffic unless you are the police or National Security Agency and with a warrant.
    If it's not a virus, spyware, Spam or actual damaging code to your network it's none of your business!
    If you have oversold your service that's your problem!
    Canadian ISP may not outsource their services to a company in another country. This would be against national security and or user privacy / security.
    Since today's OS's are servers or server capable customer has the right to use these services and to protect themselves In Real Time from any attacks and make detailed analysis for reporting purposes.

    By an ISP not meeting any and all of these terms it breaches the present contract and is liable.

    tudmax,
    Senior Network & Systems Analyst
    permalink · 2007-12-25 04:29:07 · Print · Reply to this

    eh ummm

    @videotron.ca

    Re: to ALL Canadian ISP's

    So after you stated all that bell does not do and so forth.. you still rate them 80% for pre-sale info?

    maybe you need to learn how to rate.
    permalink · 2007-12-26 17:20:09 · Reply to this

    Zuri Lewkowicz

    @bell.ca

    Bell is awful in so many ways,

    I am a student in high school, so I'm living with my parents. We got Bell sympatico "High Speed" I'm not sure about billing ect but i do handle the technical aspect of the internet (Parents don't care enough to learn). So it works relatively well for the first say month, then things get rediculous. The whole internet slows down, i can barely check google let alone play games. So i call them up, go through the entire diagnostic ordeal that is talking to a "Technical Support Staff" who doesn't know what hes talking about nor how to speak english. He says finally after about 2 hours on the phone that there was a "glitch" in our internet and he fixed it. Ok w/e I accepted that. It worked fine for about a week after then the same problem sprang up. Call Bell ect.. Tells me this time that its my modem thats the problem and he'll send me a new one. Ok fine. Get the new modem and things work fine for around a month and a half then things get even worse then before, not only rediculously slow but also drops every 10-15min. Now i call up again go through everything again just for them to tell me again that its my modem and they'll send me a new one. By this point I'm getting annoyed with talking to non-english speaking people who only ever solve my problem temporarily. So once the new one arrives it works for about a little while after, until one morning i wake up and the internet is down and isn't coming back up so around 1 hour later i call up bell, just to have them say that ALL 4 of my computers are malfunctioning and that i should have them checked out. My mother calls them up bout 20min later and gets a guy called Dave (OMG A CANADIAN WHO SPEAKS ENGLISH) so he helps us through, quite well actually and correctly diagnoses the problem as an issue with our airport (I am on a Mac, so we have wireless network set up through an aiport). I get a new airport and still the problem is happening, constant disconnects and tons of slowdowns and lag. We talk to our internet savvy neighbourgh and he says its also because we're at the end of a line, which can account for the slowing downs, but the constant disconnects, its rediculous i can't even research for projects anymore. Is this just me? or is Bell actually this bad for everyone? For now i'm convincing our parents to find new internet as soon as our contract is up.

    Bottom line, i would not pick Bell.
    permalink · 2008-01-05 20:36:47 · Print · Reply to this
    Forums » comments on review of Bell Sympatico






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