Review by Quiane 
UPDATED: 259 days ago
member for 1.8 years, 321 visits, last login: 6 days ago
 Guelph,ON
 $44 per month
 Bell Canada
 "Misinformation of all levels of employees, throttling"
 "If you are doing any more than surfing, this service is not worth it!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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***EDIT****
If i could give them 0 on everything i would.
I'm editing this because bell is trying to impose caps on 3rd party DSL services (which i now subscribe to). This is crazy that it's even being considered (i think they submitted today) but this effectively says to third party ISPs that they cannot offer services that are better than bells.
This move by bell is motivating me to remove my cell phone service as well as my sattelite. I would much rather give my money to a half reputable company (rogers) than these theiving, lying bastards.
Get your house in order before you start telling other companies how they can run.
There were employees that told me that "you must have a virus" or that "your OS is impacting your speeds." I'm running ubuntu linux, and neither of these things was the case.
No one would be straight up with me that they were "managing" their internet traffic(throttling) and until i hit 3rd level tech (took many phone calls, each one telling me that it must be my line, my OS, my router, or any number of other things that all turned out to be wrong) no one would confirm or deny the throttling, and i had one tech tell me that he didn't know what bit torrent was.
Overall the staff who were talking to me were either horribly misinformed, and only a few of them cared about the customer experience.
Also...when i pay nearly 50 dollars a month for high speed internet, and i end up getting not even 10% of the 7mg's i'm paying for (i would average 30k down after 4pm), that is just really poor business ethics.
Followup comments:  
Dion Rodrigues
@bell.ca
| This ISP totally sucks - please don't fall for them! Alright. The next time Bell tells me my Linksys WRT54G or Airport Extreme 802.11n Router is causing my connection to drop or disconnect at random, I will tell these guys to cancel my locked in contract immediately.
The number of drops in connection speed, the random disconnects, timeouts, torrent speed drops, etc errors are impossible to be caused by my router, and Bell's tech support is HORRIBLE - some of them know less about this than I do, and dealing with them is always the same long, annoying, pointless process, just to be transferred to a higher up that tells you its either your router or your landline.
I refuse to accept this as service, I will soon hopefully be switching to Rogers.
Please don't make the mistake I did. | |
|  | | | | Quiane
join:2008-01-08 | yep dont change to rogers my friend..they do the same....i have just changed to teksavvy.....advertised caps (200gig) no throttling and no plans to start..and you get to keep dsl.
Good luck! | |
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