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Member review of Bell Sympatico


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read 909 reviews (390 positive) (329 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
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$49 per month avg ($29 to $100)

Speed test results 3 year trend
Review by nicewei See Profile
UPDATED: 191 days ago
member for 2.2 years, 21 visits, last login: 79 days ago


L'Ile-Bizard,QC
$50 per month
"bad connection, many mistakes on my account, difficult to reach tech support, very slow to resolve problems, expensive,30G limit"
"do not know how it still manages to stay in business"
Pre Sales information:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Numerous problems with Bell Sympatico have finally pushed me to look for alternatives. I finally decided to switch internet and phone to Anacac in Jan 2008. Now I can't believe how I sticked with Bell Sympatico for so long. But surprisingly even after I canceled Sympatico, it can still managed to give me headache -- Today, I noticed that they charged me for $100 early contract termination fee even though I was not in any contract with Bell!! I can't imagine I have to go through all the trouble again to deal with Bell still, after thinking that I got rid of Bell for good.

    It's funny that I just read in the news that Bell is starting to offer new features such as voice mail to email for their phone to attract customers. But other companies like Acanac had these and many more features a long time ago for much cheaper price. Yes Acanac is VOIP, but I haven't notice any quality difference from land line yet. I guess many people are still naive enough to allow Bell to stay in business.

    Update Feb 10, 2008: I posted this problem in Bell Sympatico Forum yesterday, which was a Saturday, and the problem was fixed today. I must say I'm really impressed with Bell's efficiency this time, much much better than I expected. Last time, a similar problem with my account took months to fix, and I was expecting the same this time. Maybe Bell is on the right track to improve.

    Followup comments:
    view ALL 2 comments

    travisc

    join:2001-11-09
    Port Perry, ON

    Well yeah but

    Sure the Direct Forum is fine, but had you tried to go through normal Bell channels you'd be shooting yourself in the head right now. Don't fool yourself into thinking they've changed.
    permalink · 2008-02-10 23:41:41 · Reply to this

    ShadPTR

    join:2008-01-23
    Markham, ON

    Re: Well yeah but

    The Direct forums are an exception to the rule. These guys are great, but 99% of people do not know of this website, nor should they have to do get even satisfactory customer service.
    permalink · 2008-02-11 13:12:16 · Reply to this
    Forums » comments on review of Bell Sympatico

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