 Review by vitesse 
UPDATED: 172 days ago
member for 5.8 years, 310 visits, last login: 1 days ago
 Saint-Jean-Sur-Richelieu,QC
 $60 per month (12 month contract)
 about 30 days
 Bell Canada
 "Not to date"
 "very bad customer service, Expensive, Cheap equippement"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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They ordered the service before I started to work for the company.
They send us 2 defective modem so it take 1 month to have a connection.
We had a contract the first year. We wanted to cancel after the first year, but the CSR had made an error. The CSR forgot ton cancel the service for an unknown reason, they admit it, but refused to cancel the "new" automatic contract. We stayed with them 1 more year, we could have gone to the court, but felt this was simpler to stay with them.
The second year we added a router. the router never worked with their "cheap" modem, I say cheap because of low quality of construction. They never understand why we wanted to add a router, nor why the modem wasn't working with it. they refused to give us support because we was using a router. We finally borrowed another dsl modem to find out that the problem was with their modem. They send us 4 modems, but we only received 1, they lost to order for modem replacement, (so it took 3 month to receive a working modem from them.
The modem is speedstream 5200 or 4200 (reconditioned and not always in working state)
We used their low speed dsl service (the line was good ans stable)
The main problem is with their CSR, not speaking French or English, and having for most of it, no knowledge at all in computer technologies (we talk to some CSR that had no idea what was a router, nor what was a pppoe connection and that's pretty basic techology today)
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