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Member review of Bell Sympatico


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read 996 reviews (392 positive) (399 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$47 per month avg ($25 to $83)

Speed test results 3 year trend
Review by exchange99 See Profile
UPDATED: 188 days ago
member for 194 days, 2 visits, last login: 188 days ago


Etobicoke,ON
$50 per month
Bell Canada
"customer service is ok. Little or no hold time on the phone"
"not for speed enthusiast, speed not as advertised customer service is not knowledgeable,"
"stay away if you want highspeed"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Recently switched from Rogers to Bell Canada. I was with rogers on their 10MB service. Rogers for the most part consistently provided me with the full 10MB occasionally going to 11MB. I was promised by Bell that I would get a similar experience. I went on their 10MB service. With bell I was regularly getting 6-7MB. Occasionally I would get 8MB. Bell sent two techs who confirmed that my line was able to get 22MB's and that my line was clean. I tried various sites and news groups and even different computers. All I was getting was 6-7MB. After arguing with tech support they basically said they only go UPTO 10MB. So anything between 7-10MB meets their term of agreements. Don't get me wrong but 6-7MB's is good service.... just not what they advertise. So anybody wanting to go bell's higher services just make sure u subtract 2-3MB's from the max and that's what u will be getting. So if u go with their 16MB service expect 13MB. Atleast for me I found robbers.... ooops.... I mean rogers to be a better ISP for speed enthusiasts.

    I have now officially been with bell for over 2 weeks and the service is getting worse. I am now down to about 2Mb service. I have spent over 20hours with tech support and over 5 technician visits. With each call it appears things get worse. I am switching back to rogers!

    Followup comments:
    view ALL 2 comments

    same old

    @videotron.ca

    do yourself a favour

    Bell will mail you and call you and tell you how much you are missed and valued.

    They will also tell you how they have have changed.

    Do yourself a favor. Put yourself on the do not call list.

    You don`t need more of Bells bullshit, lies, and money grabbing scams to steal your money.
    permalink · 2009-05-07 23:37:22 · Reply to this

    jimmyf

    @bell.ca

    Bell

    I had the same experience. Rogers was giving me a higher speed than advertised, now Bell is providing lower than I signed up for. I am going to switch.
    permalink · 2009-05-15 06:16:57 · Reply to this
    Forums » comments on review of Bell Sympatico

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